Domestic Student Policies

Policy Statement

This Privacy Policy outlines how we will use and manage personal information provided to or collected by DP Training and Consultancy.

We are bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth) as amended by the Privacy Amendment Act 2014.

We may, from time to time, review and update this Privacy Policy to take account of new laws and technologies, changes to the business operations and practices and to make sure the policy remains appropriate to the changing business environment.

The easiest way to follow this policy is to remember one simple rule: never give out confidential and or private information about a participant, employee or client unless it’s required by or authorised by Law. This means not even to family members – there is no way of knowing a person’s family situation, and that person has the right to withhold private information from their family members.

Statement of Purpose

This document sets out a framework for the protection of personal privacy and confidentiality consistent with the RTOs obligations and commitment to protecting the privacy of all members of the DP Training and Consultancy.

Scope

This applies to all staff including third parties and contractors, enrolled and potential students of DP Training.

Procedures and Principles

As a participant, you may volunteer or be exposed to information which can be used to personally identify you or another participant, including but not limited to a participant’s name, age, occupation, marital status, health, sexual orientation, religious affiliation, or opinions (Private Information). We make use of such Private Information only where needed to comply with the Australian Quality Framework and the National VET Regulator Act and Standards.

DP Training ensures never to disclose or make use of the Private Information of another participant other than to the extent required for your participation in the nationally recognised training.

The principles behind this policy are:

All held data that identifies a participant is available to the DP employees with appropriate authorisation on a restricted access basis.
The amount of personal information held is strictly limited to that which is required for us to conduct its business of enrolment, progress, and monitoring of participants in the relevant training course.
Participants have the right to access their personal information retained by us and to correct the information where relevant.
We will hold participant data in secure databases so as to protect the integrity of the personal information.
We respect the individual’s right to privacy and undertake caution to keep personal information in confidence.

What kind of personal information do we collect and how is the information collected

The type of information we collect and retain, includes but is not limited to, personal information, including sensitive information, about:
- Participants and their parents and/or guardians prior, during and after the participant’s enrolment in a program, including but not limited to names, addresses, contact information.
We will generally collect personal information held about an individual by way of forms filled out by participants, face-to-face meetings, interviews, and telephone calls.
In some circumstances we may be provided with personal information about an individual from a third party, for example, a report provided by an education agent or a reference from someone.

How will we use the personal information an individual provides?

For personal information about participants, the primary purpose for collection is to enable the DP Training is to provide educational and vocational placement services.

To whom might we disclose personal information

We may disclose personal information (including sensitive information) held about an individual only to those with a right to know.

For example:

Government departments;
- People providing services to our business (including consultants);
- Anyone to whom the individual authorises us.
Sometimes we may ask individuals to consent to some disclosures or uses of personal information for certain purposes, either in writing or verbally. In other cases, consent may be implied.

Telephone enquiries

Where an employee receives a telephone query by a person claiming to be a participant, concerning information held by us about a particular participant, the DP employee shall use appropriate means to verify the identity of the person (for example, by confirming the participant or employees date of birth).
Where an employee receives a telephone query from an external organisation concerning information held about a particular participant, the DP employee shall use appropriate means to verify that the caller is employed by that external organisation and that either:
The participant has authorised the release of the data to the organisation, or
There is a requirement by law to provide the information requested.

How sensitive information will be treated?

‘Sensitive information’ means information relating to a person’s racial or ethnic origin, political opinions, religion, trade unions or other professional or trade association membership, sexual preferences or criminal record, that is also personal information; and health information about an individual.
Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless the individual agrees otherwise, or the use or disclosure of the sensitive information is allowed by law.

Management and security of personal information

We are required to respect the confidentiality of participant’s personal information and the privacy of individuals.
We have in place steps to protect the personal information held from misuse, loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records and pass-worded access rights to computerised records.

Updating personal information

We undertake all reasonable measures to ensure that the personal information held is accurate, complete and up to date. A participant may seek to update their personal information held by contacting the DP Training student support, at any time. The National Privacy Principles require us not to store personal information longer than necessary.

Individuals have the right to check what personal information we hold about them

Under the Privacy Act 1998, individuals may seek access to any personal information that we hold about them and to advice of any perceived inaccuracy. There are some exceptions to this right set out in the Privacy Act 1998.
For individuals to make a request to access any information we hold about them, they should contact the DP Training, in writing.
We may require individuals to verify their identity and specify what information they require. A fee may be charged to cover the cost of verifying the individual’s application and locating, retrieving, reviewing, and copying any material requested. If the information sought is extensive, the individual will be advised of the likely cost in advance.

Destruction of records

Any confidential or sensitive paperwork is placed in locked bins and/or shredded prior to being sent for recycling.
Records are kept for as long as they have value, which varies. It is generally for 7 years but can vary for certain conditions and legal considerations.
Each State/Territory is covered by legislation and has regulations regarding record retention and disposal. These may be accessed at www.comlaw.gov.au

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Assessment Policy

Policy Statement

This policy defines the requirements for assessment to occur in any and all cases and ensures that all assessment judgements are consistent with both the rules of evidence and the principles of assessment.All participants who undertake a qualification or training product that leads to a full or partial completion of a national qualification are assessed in accordance with the relevant training package requirements using the approved assessment tools developed and implemented by the DP Training.

An assessment system includes not only the actual materials used directly in conducting assessment, but also policies, procedures and other supporting documents and tools that inform the way assessment is conducted within the RTO.

Statement of Purpose

This policy is in place to ensure there is a consistent approach to ensures all individuals are assessed and deemed competent against all the performance criteria of one or multiple units of competency.

Scope

This policy applies to all Training and Assessment activities carried out by the DP Training and
Consultancy (RTO).

Procedures and Principles

Training and Assessment Strategy

In developing the Training and Assessment Strategy (TAS) and assessment tools for each qualification, the RTO will ensure:

Compliance with the assessment guidelines from the relevant Training Package or accredited course.
Assessment leads to a qualification or statement of attainment under the Australian Qualifications Framework (AQF).
Assessment complies with the principles of competency-based assessment and informs the student of the context and purpose of the assessment.
The rules of evidence guide the collection of evidence to support the principles of validity and reliability.
There is a focus on the application of knowledge and skills to the standard expected in the workplace, including skills for managing work tasks, contingencies and the job environment (e.g. dress, communicating with supervisors, etc.).
Training and assessment is developed in conjunction with industry standards.
Timely and appropriate feedback is given to students.
Assessment complies with the DP’s Access and Equity policy.
Are systematically validated as per the Validation policy

An approved Training and Assessment Strategy for all qualifications must be in place prior to any and all assessment for that qualification being undertaken.

Assessment Tools

All assessment tools, whether externally or internally designed, must be validated prior to being used and this validation must be updated regularly according to the Validation Schedule.

Operations manager will ensure and monitor this schedule and make sure that the Trainers are aware of the currency of tools being utilised in the delivery.

Assessment tools provides a means of collecting evidence. Assessment tools will be developed and reviewed as per the Validation schedule. The Training Manager and Trainer/Assessor will work together to ensure the Assessment Tools meet the Principles of Evidence and the Rules of Evidence. Each Assessment Tool will include:

Assessment cover sheet; outline purpose of assessment, assessment items/tasks to be completed, instructions on how to complete the assessment, requirements/conditions of assessment, context/scenario, submission details.
Assessment.
Solutions.
Marking checklist.
Mapping the assessment tools to the requirements of unit of competency.
A range of assessment methods will be used to suit the unit/s of competency, such as:
- Direct observations – assessed in real or simulated workplace.
- Product based methods such as work samples, role plays, reports, displays.
- Portfolio such as written documents, videos, logbook.
- Questioning, generally used for knowledge evidence and can include written questions, oral questions.
- Third party evidence.

Assessment Personnel

All assessors must meet the requirements of the ASQA Standards for Registered Training Organisations 2015 (i.e. TAE40116 Certificate IV in Training and Assessment; current industry skills at the level being delivered and assessed; relevant competencies at the level being delivered and assessed) and have a current Trainer and Assessor matrix on file.

Trainer/ Assessor is responsible for informing students about the assessment process, including:

What will be assessed.
How it will be assessed.
When the assessment will be undertaken.
Circumstances in which the assessment will take place.
Complaints and appeal policy and procedures.
Liaising and negotiating with participants regarding any reasonable adjustments required.
Providing timely and constructive feedback to participants.
Recording and retaining assessment outcomes.
Retaining student work for six months from the date on which the decision on competence for the individual unit or module was made, in hard copy or electronically.
Use current version of assessment documents.

If a student has not achieved an individual competency or an instrument assessing a cluster of competencies within their first attempt, they can then re-submit the assessment task by addressing the feedback and rectifying the errors.

Assessment Conditions

Assessment conditions describe the conditions under which a student must demonstrate the performance evidence and knowledge evidence, including any specific requirements for resources, trainers and assessors and the context for assessment.

Assessment Judgements

All assessment judgements must be made against the benchmarks set in both the Training Package and/or Unit of Competency, as well as the Training and Assessment Strategy. No assessment judgements – even for the purpose of reasonable adjustment – can deviate from the competency requirements outlined in the Training and Assessment Strategy and the Training Package and/or Unit of Competency. Assessment judgements, irrespective of the trainer/ assessor assessing them must have a consistent outcome.

All assessment decisions at DP Training will:

be academically defensible and take into account the students’ ability to meet the learning outcomes or competencies inherent in the qualification;
be evidence-based, equitable and transparent;
be applied consistently and fairly with decisions subject to appeal and review;
recognise learning regardless of how, when and where it was acquired, provided that the learning is relevant and current and has a relationship to the learning outcomes or competencies of the qualification;
be decided in a timely way so that students’ access to qualifications is not unnecessarily inhibited; and
be formally documented (including reasons for not giving credit, where applicable).

Validation of Assessment

Validation is a review of assessment judgements made by your RTO and is generally conducted after assessment is complete. The process will be undertaken in a systematic way and following the validation schedule.

RPL Assessments

All learners will be provided the option of recognition of prior learning (RPL) for all units of competency undertaken unless it is an offence to do so, breaches legislation or a regulatory instrument, or breaches an approved contract. Due process will go into awarding these credits, as students still must meet the standards of competence set by industry. All evidence will be retained by DP on record along with trainer/assessor’s evidence of how they have determined a candidate’s successful application, including (but not limited to) the RPL Checklist as a minimum.

Reasonable Adjustment

All learners will be afforded a chance to have a reasonable adjustment to their assessment should it not be suitable to their personal situation. Ensure any required adjustments are made to the training and assessment program for each student.

Consider the student’s needs in the assessment process and make reasonable adjustments to accommodate the student (such as providing oral rather than written assessment). However, this must not compromise the rigour of the assessment process (e.g. if there is a requirement to complete documentation in a unit of competency, oral assessment would not be appropriate).

Submission of Assessments

In all cases DP only accepts assessments from students under the following conditions:

The assessments have been submitted through DP’s online learning management system, or
The assessments have been emailed to DP (Training@DP.org.au) in either Microsoft Word or PDF formats. No other formats will be accepted, and assessments will be returned to students for reformatting, or
The assessments have been mailed or otherwise delivered to DP in a hard copy format where the contents of the assessment are deemed to be legible. Students must retain copies of their work, as DP is not responsible for any submissions lost due to mailing error.

Assessment Resubmissions

Where a student has failed to meet the requirements of an assessment for any reason, that student will be asked to either resubmit the assessment or where the assessment is based on a practical task re-undertake that task. Each attempt will be considered a separate resubmission. Students are allowed three resubmissions, after which they may be required to pay an additional fee for each resubmission.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Code of Conduct Policy

Policy Statement

Conduct in accordance with DP Training’s values across the diverse membership of the DP Training community is important because our campuses are openly accessible, adult environments where everybody is expected to take responsibility for their behaviour, and respect other people. It also helps bind members of the DP Training community together by assisting students to respect others, grow and succeed, remain safe, and enjoy a positive, transformative experience at DP Training. Shared values will also assist students to self-reflect, practise reasonable judgement, self- manage, take responsibility, and contribute to the DP Training community and broader society.

DP Training will provide Students with the opportunity to provide feedback and opinions in relation to their experience at DP Training through surveys, student representation on DP Training decision- making bodies, and other consultation mechanisms.

Students are encouraged to pursue independent scholarly learning and research, critical judgement, self-reflection, and be active participants in the DP Training community.

Statement of Purpose

The purpose of this Student Code of Conduct is to record the standards of behaviour expected of students (DP standards) and conduct that is prohibited (misconduct).

These standards of behaviour and prohibition on misconduct are intended to promote and foster the highest standards of honesty and academic integrity, a safe environment for members of the DP Training community and the good order and management of the Registered Training Organisation (RTO).

Scope

This Student Code of Conduct applies to the conduct of all students and must always follow while undertaking and participating in all training and assessment activities at DP Training, including any work placement as part of your course which may occur –

On premises owned, leased or occupied by DP Training (or entities it controls).
While using, or is facilitated by, DP Training’s ICT resources or other DP Training equipment.

In relation to any academic or work experience or placement program which has a connection to DP Training;
When a person is representing DP Training in any capacity.

Procedures and Principles

As an enrolled student of FDP Training, you are required to follow and behave in a manner that does not breach the code of conduct standards as mentioned in the Student Information Handbook. Failing to obey the ‘code of conduct’ may result in general or academic misconduct and may result in disciplinary action by the DP Training.

General misconduct

occurs when a student engages in, or attempts to engage in, any of the following behaviours, acts or omissions via any means (including by use of digital media or communication technologies):

conduct that could reasonably be expected to impair the reasonable freedom of others to:
- pursue their studies, research, duties or other lawful activities in DP Training, including (without limitation) by disrupting the operations or activities of DP Training;
conduct which may or does endanger the safety, health or wellbeing of a member of the DP Training community (or a member of the public where the student is engaged in an activity organised by or in connection with DP Training, including (without limitation) engaging in conduct that objectively:
- constitutes discrimination, harassment, bullying, vilification or victimisation as those terms are defined and used in the Prevention of Discrimination and Harassment Policy; or
- constitutes Sexual Misconduct as that term is defined in the Sexual Misconduct Prevention and Response Policy;
failing to comply with a reasonable direction or request of a staff member, including to not engage in specific misconduct;
entering any place on DP Training premises including associated 3^rd party premises that the student is not authorised to enter;
deliberately, recklessly or negligently damaging, wrongfully dealing with, interfering with or causing damage or loss to any property belonging to DP Training or a member of the DP community;
submitting any altered or falsified physical or digital documentation to DP Training (e.g., a medical certificate or other supporting documentation);
making a false representation regarding a matter affecting them as a student of DP Training;
using DP Training’s name, logo, trademark or seal without written permission of DP Training;
deliberately, recklessly or negligently breaching any DP Training policy or procedure;
breaching any law of the Commonwealth or of the State of Queensland, including being found guilty of any offence under the criminal law;
engaging in conduct contrary to any agreement, policy or procedure governing the student’s conduct during a work experience or placement program which has a connection to DP Training;
divulging confidential or personal information relating to any DP Training matter, staff member or student (e.g., employment records or discussions in confidential disciplinary proceedings) in circumstances where there is no reasonable or lawful excuse for doing so;
refusing or being unable to identify themselves (and to produce a Student ID card within a reasonable time of being requested)
using the information technology facilities (including software) or communication facilities of DP Training for an unauthorised purpose or in a way that threatens the health, safety or wellbeing of others;
using taped, recorded or videotaped lectures, tutorials or other classes for unauthorised purposes or in a way that threatens the health, safety or wellbeing of others; or
failing to comply with any direction, instruction, decision, order or penalty made under the Student Integrity and Misconduct Policy or Procedure.

Academic misconduct

occurs when a student engages in, or attempts to engage in, behaviour, acts or omissions involving:

the misrepresentation of academic achievement;
gaining unfair academic advantage for the student or any other person;
undermining or breaching of the principles of academic integrity; and/or includes:
- cheating;
- plagiarism;
- Collusion
failing to abide by reasonable directions of a staff member in relation to academic matters, including directions regarding individual responsibility for the submission of assessable work, directions by staff relating to the undertaking of courses or assessment at DP Training
acquiring, possessing or distributing assessment materials or information without approval;
altering group assessment work of participating students without the collaborating students’ consent;

failing to comply with any direction, instruction, decision, order or penalty imposed under the Student Integrity and Misconduct Policy with respect to academic misconduct;

Consequences for engaging in misconduct

DP Training acknowledges that the majority of students will display and engage in conduct that is consistent with DP Training Code of Conduct.

If an allegation is made that a student has engaged in misconduct, DP Training will conduct an internal investigation, and an opportunity will be provided for the student to provide explanation of the events occurred in their own words.

Where the student is found to be in breach of code of conduct, and depending on the severity of the breach the following actions may be taken by DP Training

Verbal warning
Written warning
Suspension from the course until further investigation
Cancellation of enrolment

Where the student has been found to have engaged in Academic misconduct, depending on the severity of misconduct they may be asked to:

Re-submit the assessment (part or whole)
Where it’s a repeat misconduct, they may be given a written warning, and resubmit the assessment.
Suspension from the course until further investigation
Cancellation of enrolment

Appeal

Students may appeal any decision taken by the DP Training, within 20 working days from the date of the decision. During the appeal period of the decision, they may not be allowed to continue their study.

If the students are not satisfied with the outcome of the appeal, they may refer the matter to external bodies. DP Training does not have to wait for the external appeal outcome to finalise their decision in relation to the issue.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Complaints and Appeals Policy

Policy Statement

DP Training (DP) recognises that effective complaint management and the equitable review of decisions contribute to a positive and supportive learning environment for students. This policy is designed to ensure that student complaints are resolved promptly, with sensitivity to all parties and in line with the principles of procedural fairness. Students can feel confident that complaints will be dealt with fairly, appropriately and in a timely manner, and that they will not be penalised or disadvantaged for making a complaint.

DP Training will manage student complaints to ensure:

Procedural fairness: all parties have the right to be heard, decisions will be made based on evidence and in an objective and unbiased manner.
Local resolution: wherever possible, student complaints will be resolved locally through mediation or negotiation, managed by an appropriate staff member close to the source of the complaint.
Timeliness: complaints will be addressed in a timely manner, taking complexity into account.
Responsiveness: complaint outcomes will be communicated clearly, and formal complaint outcomes will be communicated in writing to all parties, including reasons for the outcome.
Confidentiality: complaints processes and records will be managed in a confidential manner.
Continuous improvement: DP Training will learn from complaints and use information to improve services.

All parties involved in a complaint are expected to be courteous and respectful, act in a professional manner and in good faith to seek a reasonable resolution.

Statement of Purpose

This policy outlines the principles for effective complaint resolution, welcoming complaints on all aspects of DP Training life and ensuring complaints are treated as valuable insights into improvements that are needed in students’ experiences at DP Training.

Scope

This policy applies to all students who are enrolled at DP Training, whether in a qualification or short course, and includes those studying with partner organisations.

Complaints not considered under this policy include those about:

the conduct of a staff member in a partner organisation (for example a placement provider), noting that students will be supported to make a complaint to the third party for resolution and that DP Training may still choose to act, including changing or terminating the relationship;
1. decisions made under another DP Training policy where that decision is stipulated as final, or where that policy provides an avenue for a review of those decisions;

research integrity, including research ethics and the welfare of research subjects, managed under DP Training’s research policies;

Procedures and Principles

DP Training welcomes student concerns, complaints and feedback, aiming to resolve the issues at hand and improve its processes and services, delivering better outcomes for students.

Complaint processes will be applied fairly and consistently and be clear and easy to follow, ensuring students understand their rights and responsibilities.

Students who make a complaint can expect:

No disadvantage: students will not face disadvantage or a direct financial cost.
Access to support: students can involve a support person at any stage of the complaints process (who can attend meetings) and can access DP Training support or advocacy services. All parties can seek advice from the Student support services on complaint processes.
The right to stop the process: students can withdraw a complaint at any time, noting that DP Training may decide to continue an investigation without further involvement from the complainant.
The right to appeal: students can appeal an outcome and/or refer a complaint to an external agency.

Students may lodge a complaint anonymously, noting that DP Training might be limited in their ability to investigate or resolve the complaint.

DP Training may conduct its own investigation based on information it receives, even if a complaint has not been submitted or has been withdrawn.

A student who lodges a frivolous, vexatious, or deliberately misleading complaint will have it dismissed and may be subject to disciplinary procedures under the Student Code of Conduct.

Complaint resolution

DP Training adopts a three (3) step approach in resolving student complaints:

Step 1: Local Resolution Step 2: Formal Complaint Step 3: Appeal

Complaint or appeal outcomes will be evidence-based and consider the desired outcome of the complainant. There may be a wide range of outcomes appropriate for a complaint or appeal, including but not limited to:

upholding of an original decision, or a change to a decision;
resolution reached by mediation;
a commitment by DP Training to improve existing services or processes;
penalties applied under related policies, including the Code of Conduct – Students;
provision of training or education for relevant parties;
a change in the provision of a unit or short course, including updated resources, redesigned assessment items, refreshed content or alternate teaching methodologies; or
other actions appropriate in staff or student disciplinary or misconduct cases.

Step 1: Local resolution

Complaints raised quickly (within 10 working days) and locally often have the best chance of resolution and can result in immediate improvements in the local area.

Students are encouraged to raise any concerns with the staff member or area closest to the source of the issue. This can be done face-to-face, via telephone, or email.

Students can access support to raise their complaint at the local level from the Student support services for advice.

It is the responsibility of both parties to explore options for resolving the issue as soon as possible after it has been raised and to do so in a courteous and respectful manner.

If the complaint can be resolved, the staff member involved will email the student summarising the initial concern and agreed resolution, with a copy to the Student Policy and Complaints team for record keeping.

If the complaint cannot be resolved, the student can proceed with a formal complaint. There is no requirement to resolve complaints locally. Students have the option of requesting a formal complaint as the first step in the complaint resolution process.

Step 2: Formal complaint

A formal complaint can be submitted in writing (or another accessible format) to the Student Policy and Complaints team where:

a student is unsatisfied with the outcome of attempts at local resolution; or
a student chooses to commence a formal complaint without attempting local resolution.

Formal complaints should be submitted within twenty (20) working days of the incident occurring or, where local resolution was attempted, within twenty (20) working days of the notification of the outcome.

a. Late complaints will be accepted where there are exceptional circumstances that prevented timely lodging of a complaint.

The Student Support services will acknowledge receipt of a complaint within five (5) working days.

Formal complaints will be assessed by the Student Support services within 10 working days of receipt. Students may be asked to clarify the complaint, provide a detailed statement or provide additional evidence. Information may also be requested from other relevant parties.

The team will then:

refer the complaint to the appropriate decision maker for review and determination; or
advise the student that the complaint needs to be considered under another process within DP Training.

Staff members responsible for resolving formal complaints may request to meet with the complainant and with other parties to the complaint and may request or access additional information. They may use a combination of investigation, mediation or negotiation to attempt to resolve the complaint. Where there is conflicting evidence, they may make a determination based on the balance of probabilities.

Students will usually be provided with a written outcome within twenty (20) working days of the referral of the complaint, including details of the basis of any decisions, and the student’s option to appeal.

A complaint resolution can be delayed due to the complexity or serious nature of the matter, or because parties to the complaint are temporarily unavailable, or because there is a time lag in accessing relevant information.
Where such a delay occurs, the student will be informed of a revised timeframe in writing.

The Student support services will monitor the progress of all formal complaints and keep students informed about their progress.

Step 3: Appeal

A student can lodge an appeal in writing (or another accessible format) with the Student Support services within twenty (20) working days of receiving the outcome of their formal complaint.

a. Late appeals will be accepted where there are exceptional circumstances that prevented timely lodging of a complaint.

An appeal will only be accepted where one or more of the following conditions have been met:

the process was not followed correctly, or failed to provide procedural fairness;
additional information or evidence is available now, but was not reasonably available at the time of the formal complaint submission; or
the decision was manifestly unjust.

The Student support services will acknowledge receipt of an appeal within five (5) working days.

Appeals will be assessed by the Operations Manager. Students may be asked to clarify the appeal, provide a detailed statement or provide additional evidence. Information may also be requested from other relevant parties.

The manager will either:

Affirm the previous outcome; or
Revert the previous decision and provide new outcome.

The Operations Manager may request to meet with the appellant and with other parties to the appeal, including the person responsible for determining the outcome of the formal complaint. They may also request or access additional information. The Operations Manager will then decide on the appeal outcome based on the evidence on hand. Where there is conflicting evidence, they may make a determination based on the balance of probabilities.

Students will usually be provided with a written outcome within twenty (20) working days of the appeal submission, including details of the basis of any decisions.

An appeal resolution can be delayed due to the complexity or serious nature of the matter, or because parties to the appeal are temporarily unavailable, or because the there is a time lag in accessing relevant information.

Where such a delay occurs, the student will be informed of a revised timeframe in writing.

The Student will be kept informed about the progress, taking into consideration student visa requirements.

External avenue for appeal

The outcome of an appeal is final and there are no further avenues of recourse within DP Training.

Where a student is dissatisfied with the outcome of an appeal, they may refer the matter to an appropriate external organisation, usually (but not limited to) the Queensland Training Ombudsman.

a. Students may choose to take their appeal to other regulatory or statutory authorities, guided by their stated scope of power or jurisdiction.

A student with a complaint against DP Training may seek external review at any stage of the complaint resolution process, although it is expected that a student will have accessed internal processes before commencing external proceedings.

If DP Training receives notification that a complaint is the subject of formal external enquiry or legal action, the internal resolution process will be suspended until the external action is completed.
However, in cases of formal complaints involving sexual harassment and sexual assault, making a police report will not stop DP Training from acting on the formal complaint, or issuing an outcome to that complaint.

If a student an external complaint and is charged a fee, DP Training will not be responsible for the cost of the resolution process. However, where the external resolution organisation makes a decision in favour of the complainant, DP Training will abide fully by the decision and take necessary actions to resolve the complaint.

Conflicts of interest

Any staff member with a perceived or actual conflict of interest in a complaint or appeal will not play a decision-making role or exert influence over the outcome of a case.

A formal complaint will not be determined by a staff member who was directly involved in attempting to reach an informal resolution for the same complaint.
An appeal will not be determined by a staff member who was directly involved in attempting to reach a formal resolution for the same complaint.
Where a member of the Student support services was directly involved in an earlier stage of the complaint, they will recuse themselves from the consideration of that case.

Reporting on complaints

Confidential records relating to actions and outcomes of student complaints and appeals will be retained by the Student Support services and held separately from student academic records.

The Student Support services will aggregate data into complaints and appeals register to monitor, review and report on the effectiveness of complaints and appeals process to the management to identify common themes, trends and drive continuous improvements.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Critical Incident Policy

Policy Statement

The Education Services for Overseas Students Act 2000 (ESOS Act) sets out the legal framework governing delivery of education services to international students in Australia on a student visa. The National Code of Practice of Education and Training to Overseas Students 2018 (National Code) is a legislative instrument made under the ESOS Act and specifies the standards governing the protection of such students and the delivery of courses to them by education providers registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).

This policy describes a documented process for managing critical incidents that could affect the overseas student’s ability to undertake or complete a course, such as but not limited to incidents that may cause physical or psychological harm. DP Training will maintain a written record of any critical incident and remedial action taken by the DP for at least two years after the overseas student ceases to be an accepted student.

DP Training will:

take all reasonable steps to provide a safe environment on campus and advise overseas students and staff on actions they can take to enhance their personal security and safety
provide information to overseas students about how to seek assistance for and report an incident that significantly impacts on their wellbeing, including critical incidents
provide overseas students with or refer them to (including electronically) general information on safety and awareness relevant to life in Australia.

Statement of Purpose

This Procedure outlines the response of DP Training in the event of a critical incident or emergency involving an international student. It should be read in conjunction with the Emergency Management Procedure, which outlines DP Training’s wider response to critical incidents and emergencies.

This Procedure is a requirement under the Education Services for Overseas Students (ESOS) Act 2000.

Scope

This Procedure applies in all situations where there has been a critical incident involving an international student, including incidents that may not directly involve the student but that may lead to some form of harm, such as witnessing a traumatic accident.

This Procedure applies to international students and all staff involved in the education and administration of international students. It also applies to all staff involved in responding to and resolving critical incidents and emergencies.

Procedures and Principles

For the purposes of international student management, a critical incident is defined by the ESOS National Code as ‘a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury’. Critical incidents may include, but are not limited to:

serious injury, illness or death of a student or staff member;
students or staff lost or injured during fieldwork experiences;
a missing student, staff member or member of DP Training community;
severe verbal, psychological or physical aggression or violence;
mental health episode requiring hospitalisation or attempted suicide;
student or staff witnessing a serious accident or incidence of violence;
natural disaster e. cyclone, earthquake, flood, or extreme temperature, within Australia or home country for international students;
fire, bomb-threat, explosion, gas or chemical hazard, water leak; and
social issues e.g., sexual assault, drug use and alcohol abuse.

For the purposes of this Procedure, the Critical Incident Controller (CIC) is a member of the Executive Management Team of DP Training appointed to have overall responsibility for overseeing DP Training’s preparedness and capacity to manage emergencies and critical incidents, as defined in the Critical Incident Policy.

Reporting a Student Critical Incident

As outlined in the Emergency Management Procedures, in the event of an immediate threat to the life of a person, serious injury, or a serious threat to property (such as a fire), call 000 or 112(via a mobile if applicable) and report the incident to the relevant emergency service.

Other relevant crisis response services may include:

Queensland Mental Health Line – 1300 642 256
13 Health (speak with a Registered Nurse) – 13 43 25 84
Statewide Sexual Assault Helpline – 1800 010 120
1800 RESPECT (sexual assault, domestic and family violence counselling service) 1800 737 732
Crime Stoppers – 1300 333 000
Department of Home Affairs – 131 881

Critical Incidents should be reported to DP Training, including those which are not an immediate threat to life or property either by telephone or in person at the Administration Office on campus. Where a Critical Incident has potential to impact on the wellbeing of a student, such as a disclosure of sexual assault, suicidality or domestic violence, contact should be made with Student Support. who will then notify the CIC or delegate.

It is the responsibility of the CIC to review the Critical Incident and assess whether the circumstances are such as to warrant any further immediate action.

In accordance with the Tertiary Education Quality and Standards Agency (TEQSA) Act 2011 (where appropriate), the CIC will determine Critical Incidents that require reporting to TEQSA. This should be done no later than 14 calendar days following DP Training’s knowledge of the incident.

Inform Relevant Senior Staff

When a critical incident is reported, the CIC will ensure all the relevant staff members are informed including all the executive management.

This may include the following members dependant on the type of critical incident:

General Manager
Operations Manager
Compliance officer
Trainer/Assessor
Security (where applicable)
DP Training Representatives – Student Engagement; Administration; Sale and marketing; WHS.

Where the critical incident has been reported, Executive Management or nominee may take the following actions:

Identify the nature of the critical incident.
hire independent interpreters (if required);
Contact emergency services – 000 or 112 via a mobile if applicable.
Implement an appropriate critical incident management plan.
If applicable secure the area
Ensure safety and welfare of staff/students/visitors.
Liaise with emergency services, hospital and medical services.
Manage media and publicity – additional embassies /departments may require notification e.g. Department of Home Affairs (DHA) refer to the institute Compliance Officer / Health and Safety Officer for advice.
Contact and inform parents and family members.
Identify students and staff members most closely involved and at risk.
Assess the need for support and counselling for those directly and indirectly involved.
Ensure only factual information is shared with the community.
Arrange debriefing for all students and staff most closely involved and at risk.
Restore the institute to its regular routine, program delivery, and community life as soon as practicable.
Officer in charge or designated person to complete a Critical Incident Report
Identify any other persons who may be affected by the incident and offer support.
Maintain contact with any injured and affected parties to provide support and to monitor progress.
Evaluate the management of incident – The evaluation process should include feedback gathered from all staff, students, and other parties involved.
An evaluation report must be made available to the Executive management.
In the event of an international student death, the Executive Management or delegate may need to determine if additional supports are required. This includes:
liaison with the next of kin to determine repatriation requirements.
Assist with funeral or memorial service arrangements; where possible.
prepare a letter of condolence from DP Training to the student’s family.
assist with packing of personal effects and delivering them to the next of kin, if possible; and
request to obtain the death certificate and related documents.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Fees and Refund Policy

Policy Statement

As a Nationally Registered Training Organisation, DP Training can collect fees from the learner or an employer on behalf of the learner, and must provide or direct the learner to information specifying:

All applicable fees payable to the RTO, clearly describing all costs involved with the relevant course.
Payment terms and conditions including deposits and refunds.
Learner’s rights as a consumer, including but not limited to any statutory cooling-off period, if one applies.
Learner’s right to obtain a refund for services not provided and conditions under which a refund would be provided.

If DP Training enrol a student under any loan or delayed payment arrangement (including a VET Student Loans arrangement), students are clearly advised the terms of the arrangement, including:

Any debt that may be incurred
- when repayment is required and under what conditions
- any associated fees, indexation, or interest.

Funding entitlements – Students who are accessing any government funding entitlement that may reduce their ability to access such funding in the future (such as arrangements that limit funding to one qualification for a person) will be provided with this information prior to enrolment.

DP Training must disclose upfront concessional and non-concessional fees and will clearly publish and label them on its website as the co-contribution fee, along with all pertinent information about the offering. This allows prospective students to be clearly informed of all fee costs. DP Training will also provide prospective students with a copy of, or access to, this policy prior to enrolment.

Statement of Purpose

DP Training must provide or direct the learner to information, prior to enrolment or the commencement of training and assessment, whichever comes first, specifying all relevant fee information including:

Fees that must be paid to the RTO.
Payment terms and conditions including deposits and refunds.

Scope

This policy applies to all the staff, contractors and students who are enrolled and are involved in training and assessment of any qualification that is on the scope of registration including non- accredited courses. This includes all tuition fees paid in advance and does not include any ‘other fees’ paid during the course of enrolment.

Procedures and Principles

DP Training collects fees for training services through government funding, fee-for-service arrangements, various grants and other funded programs.

Fee-for-service students (Accredited course)– Once the application for enrolment has been received and approved, students will be invoiced for a non-refundable initial payment of $250.00, which is required to be paid within 7 days from the date of invoice being issued. Students will be issued with payment receipt once the invoice is paid in full and will be sent a confirmation of enrolment.

DP Training will collect no more than $1,500 in fees in advance for individuals enrolling in any course. The payment of any balance of fees will be negotiated with individual learners, depending on the delivery mode of the program, individual student circumstances and DP Training financial management practice.

Fee-for-service students (Short course/ Non-Accredited course)– Once the fee is paid and secured the training place in a non-accredited (or a short course) course, if you are unable to attend the course due to compelling circumstances, the course fee may be utilised for one (1) training place at a future date, where you have notified DP Training in writing at least 48 hours in advance.

Fees relating to Government Funded Programs – DP Training is an approved Training provider to enrol students who are eligible to access subsidised education in Queensland, New South Wales and South Australia. Co-contribution is a key principle of the Government’s VET investment framework, in recognition that the benefits of training are shared between individuals, industry and the broader community.

Students will be advised about the eligibility to access the relevant state funding prior to enrolment and an invoice will be issued based on the student’s situation (concession or non-concession) for the co-contribution payment. DP Training must collect the co-contribution fee, which may be paid on behalf of the student by an employer or third party unrelated to the RTO, prior to confirmation of enrolment or within 7 days of the invoice being issued. This cannot be paid, waived or refunded by the RTO (whether directly or indirectly).

Refunds

Refunds must be requested in writing to info@dptrainingconsultancy.com within 14 days of payment of the fees or the course commencement date, whichever comes first accompanied by any evidence you wish to present to support your application.

Once received, the request will be assessed and student will be informed of the outcome, whether the refund is approved or not, within 5 business days. If approved, the refund amount will be credited into students nominated financial institute within 20 business days from the day of the approval.

Default by DP Training

If DP Training withdraws an offer or unable to offer the course before/after the agreed starting date, DP Training will refund any tuition fees that have been paid in advance including the material Fee. No administration fee will be charged.

If DP Training withdraws an offer because that offer was made based on incorrect or incomplete information supplied by the student, and not the result of any error or provision of misinformation by DP Training, then DP will refund any tuition fees that have been paid in advance and the material fee, not including the application fee.

Fee-for-service students – The refund process is available for all fee-for-service candidates. Student will need to apply for refund with in the 14 days of payment of the fees or course commencement, whichever comes first, and the refund application will be assessed and will be advised of the outcome with in 5 business days from the date of application received. Students may not be eligible for refund after the 14-day period unless there are compassionate or compelling circumstances for the course withdrawal.

Government Funded Programs – Students who are accessing the government funded programs are only eligible for refund of the co-contribution fee (not including the application fee) within 14 days of their commencement date. No refund will be processed after this period unless there are exceptional circumstances.

Other Fees – The fees listed below are non-refundable.

Re-assessment or alternate assessment date	$ 150
Course extension	$ 100
Change of course (after commencing first course)	$ 250
Late payment of tuition fee	$ 150
Replacement of Award or Statement of Attainment	$ 45

Non-Payment of Fees

If the student fails to make payment within 21 days from the date of the invoice issued or prior to the confirmation of the enrolment, their enrolment application may not progress further, and they may be required to re-submit the application should they still wish to enrol with DP Training.

No awards, including Statements of Attainment, Certificates or any other official documents will be issued whilst there are fees outstanding. DP Training will also not verify the existence of a

student’s enrolment or the results of that enrolment where there are fees outstanding.

Statutory and Regulatory Compliance

National Standards for RTOs 2015 and subsequent amendments
Equal Opportunity legislation
Skills Assure Supplier policy 2021-23Skills Agreement – South Australia
Smart and Skilled – Skills Delivery and Management Policy

Vocational Work Placement Policy

Policy Statement

All participants who undertake a qualification or training product that leads to a full or partial completion of a national qualification are assessed in accordance with the relevant training package requirements using the approved assessment tools developed and implemented by the DP Training.

An assessment system includes not only the actual materials used directly in conducting assessment, but also assessment conditions and the mandatory work placement hours relating to a Qualification or a Specific unit of competency.

Statement of Purpose

Developing Personnel Training & Consultancy (DP Training) will provide vocational/workplace placement opportunities to student for VET programs where the placement is identified in the training package/accredited course, specified under assessment conditions, or as determined by DP Training to provide value to student outcomes. In all cases the placement will be detailed in the Training and Assessment Strategy.

Scope

This policy applies to all Training and Assessment activities carried out by the DP Training and Consultancy (RTO).

Procedures and Principles

Work placement is any structured, assessable workplace learning that prepares students for the workforce. It is generally linked to specific units of competency within a program of study.

Work placement is different from work experience. Instead of just observing what goes on, student are given the opportunity to undertake practical tasks to demonstrate skills related to their program under the supervision of a workplace supervisor.

Work placement is facilitated by the Vocational Placement Co-ordinator and the Training Team. The staff member undertakes a review of the workplace to have confidence the workplace is suitable for the work placement (e.g. meeting work health and safety requirements and are able to provide the practical training required) and negotiate mutually agreeable placement arrangements.

Vocational placement agreement

A Vocational Placement Agreement is a mandatory condition of every placement. The Vocational Placement Agreement for both Students and the Host Organisation (Workplace/Provider) sets out the terms and conditions of the placement and ensure that all parties to the placement, including DP Training, the Student and the Host Organisation/Placement Provider, are aware of their responsibilities for the duration of the placement.

All Vocational Placement Agreements must be signed by the RTO Representative (Operations Manager), assigned to the Student (and if the Student is a minor, the student’s parent/guardian) and the Host Organisation/Placement Provider prior to the commencement of the placement.

Management of vocational placement

The Assigned Trainers/Assessors supported by the Vocational Placement Co-ordinator are responsible for the management of vocational placement at each stage of the placement’s progress, with particular reference to the suitability of work, health and safety and anti-discriminated practices of the Host Organisation/Placement Provider:

Pre-Placement: The Trainer/Assessor will work with the student to identify an appropriate placement provider and assess their ability to provide, or arrange to provide, the facilities, range of work, supervision and training required for the placement using the Vocational Placement Checklist. Each workplace supervisor must be suitably qualified to ensure students are receiving the best vocational experience possible.
During-Placement: The Trainer/Assessor will undertake the assessment activities to effectively monitor the student’s training progression along with the safety and wellbeing, including enquiries and dispute hearing related to the vocational placement arrangement.

The Trainer/Assessor will ensure they have current details including contact name, email and telephone numbers of all work placement supervisors. Where necessary they will monitor the progress of students via telephone and email communication between site visits.

Post-Placement: The Trainer/Assessor will undertake required post-placement management activities to ensure the successful closure of the placement, including recording student and placement provider feedback, arranging the appropriate storage of placement records and if applicable, holding any inquiries and dispute hearings related to the placement.

DP Training will provide the student with a Vocational Placement Skills Logbook outlining the competencies they are expected to develop within the term of the practical placement activity. Each student will be trained and monitored by their assigned Trainer/Assessor.

Security Checks

A DP Training Student must not commence regulated child-related work (including their practical placement) until they hold a valid Blue Card and HLTAID003 Provide First Aid.

Across the varied Health and Community Services work environments students undertaking work placement may require specific checks to gain admission to a particular work environment.

The following checks may be required prior to work placement by Health and Community Services and DP Training must ensure that students have obtained all necessary checks.

National Criminal History Record Check or National Police Certificate

Student can apply for the National Police Check through their local police station or via the National Crime
Check website:
www.nationalcrimecheck.com.au/police-checks-individuals/
https://secure.policecheckexpress.com.au/pce/intercheck/site/ivhq QLD www.nationalcrimecheck.com.au
ACT www.afp.gov.au?what-we-do-/police-checks/national-police-checks.aspx
SA www.police.sa.gov.au/services-and-events/apply-for-a-police-record-check
TAS www.police.tas.gov.au/services-online/police-history-record-checks/
VIC https://www.police.vic.gov.au/

NSW https://portal.police.nsw.gov.au/s/policecheck-definition?reportType=CP_PoliceCheck&gad=1&gclid=CjwKCAjwloynBhBbEiwAGY25dGYcwCwCT3f9chnoI5CXqWIFHDwHGyoejXaPPeV77CM7YxkGA43E1xoCO_0QAvD_BwE&gclsrc=aw.ds

WA https://www.police.wa.gov.au/

Working with children check

QLD bluecard.qld.gov.au/index.html
NSW https://ocg.nsw.gov.au/working-children-check/applicant

NT https://nt.gov.au/emergency/child-safety/apply-for-a-working-with-children-clearance
ACT https://www.accesscanberra.act.gov.au/s/article/working-with-vulnerable-people-wwvp-registration-tab-overview SA https://www.sa.gov.au/topics/rights-and-law/rights-and-responsibilities/screening-checks/screening-wwcc
TAS https://www.cbos.tas.gov.au/topics/licensing-and-registration/work-with-vulnerable-people

VIC www.workingwithchildren.vic.gov.au/
WA www.checkwwc.wa.gov.au/checkwwc

Vaccination record check

NSW – Occupational Assessment, Screening and vaccination Against Specified Infectious Diseases
(PD2011_005)
Australian Immunisation Register – Services Australia
www.servicesaustralia.gov.au/individuals/services/medicare/australian-immunisation-register

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Course Progress Monitoring Policy

Policy Statement

DP Training is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015) and is required to comply with relevant Commonwealth, State and Territory laws regarding and including anti- discrimination and equal opportunity.

DP is committed to providing the best practice, professional products and services to its students and acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this policy is to systematically monitoring leaner progress and providing required assistance and support are part of the student support services. These may include assessing the changing circumstances of individual learner and providing them with the opportunity to manage the course workload, by deferring/ suspending or applying for cancellation of their enrolment.

DP is committed to ensuring all students enrolling in courses are treated fairly and equitably, and are clearly informed of the learner requirements of their chosen course, rights and obligations. DP will provide prospective and current students with advice regarding relevant training products to meet their needs, taking into account the individual existing skills and competencies.

Statement of Purpose

This document outlines DP Training’s procedures for monitoring course attendance, progress and completion; and for taking action to ensure course progress and attendance requirements are met.

Scope

This policy applies to all applicants seeking entry into any course offered by DP Training. This includes Vocational Education and Training (VET) award and non-award courses of study offered by DP Training.

Procedures and Principles

DP Training is responsible for monitoring course progress and record on each student’s file.

All students are required to complete the prescribed units of competency in a nationally recognised qualification or accredited VET course, within the expected duration, before being eligible for the grant of a DP Training Academic and/or Student Award.

To progress satisfactorily and maintain a manageable study load, students must demonstrate competency in fifty percent (50%) or more of enrolled units of competency in each teaching period. Each teaching period is considered as 6 weeks for the purpose f this policy.

A student who has not demonstrated satisfactory course progress is at risk of not meeting DP

Training’s course progression requirements.

DP Training is responsible for identifying, notifying and offering support to students who are at risk of not meeting course progress requirements.

Monitoring progress

Student course progression is continually monitored and assessed by DP Training in accordance with RTO Standards. Students will be made aware of DP Training’s Students – VET Course Progression Procedures upon offer and on enrolment.

Academic teaching staff will use a number of measures to determine whether a student is ‘at risk’ of

unsatisfactory course progress by:

Recording student attendance/non-attendance in roll books;
Completing competency-based assessments and recording results;
Storing evidence of assessment, assessment outcome and feedback provided to the student together in student’s file on DP’s Student Management System(SMS).
Discussing any concerns directly with the student and provide assistance where necessary to help prevent the student falling behind in their course progress;

The Trainer/ Assessor will identify students that are failing to achieve satisfactory course progress. Where a student has failed to achieve satisfactory course progression, the Trainer/ Assessor will issue a Course Progress Warning Letter and notify Student support Services by recording on SMS.

Offering support

Where necessary, the Trainer and Assessor will develop an Intervention strategy in consultation with the student and Student support Services. The plan will outline the strategies to be adopted and the support services that the student can access to assist in improving their academic performance.

When developing the strategies, DP Training will consider any compassionate or compelling circumstances that may have contributed to the student becoming at risk, including personal circumstances and any language, literacy and numeracy support requirements, to determine the appropriate strategies to be implemented.

A support strategies may include, but is not limited to:

Support for implementing effective study strategies and time management skills;
Referral to external support services; and
It is the student’s responsibility to follow through on any assistance offered and to maintain contact with the nominated staff member/s identified to provide assistance and the Student support services (or delegate). Dates for review meetings should be agreed as part of the consultation process.

If a temporary suspension of enrolment is considered necessary due to compassionate or compelling circumstances, Student support Services will be consulted in accordance with the Deferment, Suspension and Cancellation policy.

Course Progression Review

The Training Manager will monitor the course progress of a student with a Learning Management Plan for the next teaching period, and review results at its end.

Student, who demonstrates competency in more than fifty percent (50%) of the units of competency undertaken in the next (second consecutive) teaching period, will no longer be considered at risk and the Training Manager may cancel the Intervention strategy.

Cancellation

Student who is deemed to have unsatisfactory course progress in the two (2) consecutive teaching period will be reported to the Operations Manager, who may issue intent to cancel the enrolment. The student will have7 days from the date of the notice to appeal the decision, in accordance with the Complaints and appeals policy. If the decision is appealed, the student enrolment will be maintained during the appeals process. If the appeal is rejected or not successful, the student enrolment will be cancelled after the 7 days.

Students whose progress is not up to satisfactory level in a study periods and do not respond to or maintain communication, will be treated as course abandonment and have their enrolment cancelled immediately.

Reporting

DP Training will notify the student of cancellation of their enrolment and report to the relevant governing bodies through AVETMISS data submission.

Extension of enrolment

A student’s enrolment can only be extended where it is clear that:

the student has demonstrated and provided evidence of compassionate or compelling circumstances that are beyond their control;
DP Training has implemented, or is in the process of implementing, an intervention strategy for the student who is at risk of not meeting course progress requirements; or
an approved deferral or suspension of the student’s enrolment has occurred.

Any course duration extension will need to be requested and approved in writing, and additional fees and charges may apply.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000