Policy Statement

This policy defines the requirements for assessment to occur in any and all cases and ensures that
all assessment judgements are consistent with both the rules of evidence and the principles of
assessment.
All participants who undertake a qualification or training product that leads to a full or partial
completion of a national qualification are assessed in accordance with the relevant training
package requirements using the approved assessment tools developed and implemented by the
DP Training.
An assessment system includes not only the actual materials used directly in conducting
assessment, but also policies, procedures and other supporting documents and tools that inform
the way assessment is conducted within the RTO.

This policy is in place to ensure there is a consistent approach to ensures all individuals are assessed
and deemed competent against all the performance criteria of one or multiple units of competency.

This policy applies to all Training and Assessment activities carried out by the DP Training and
Consultancy (RTO).

Training and Assessment Strategy
In developing the Training and Assessment Strategy (TAS) and assessment tools for each
qualification, the RTO will ensure:
• Compliance with the assessment guidelines from the relevant Training Package or accredited
course.
• Assessment leads to a qualification or statement of attainment under the Australian
Qualifications Framework (AQF).
• Assessment complies with the principles of competency-based assessment and informs the
student of the context and purpose of the assessment.
• The rules of evidence guide the collection of evidence to support the principles of validity and
reliability.
• There is a focus on the application of knowledge and skills to the standard expected in the
workplace, including skills for managing work tasks, contingencies and the job environment (e.g.
dress, communicating with supervisors, etc.).
• Training and assessment is developed in conjunction with industry standards.
• Timely and appropriate feedback is given to students.
• Assessment complies with the DP’s Access and Equity policy.
• Are systematically validated as per the Validation policy
An approved Training and Assessment Strategy for all qualifications must be in place prior to any
and all assessment for that qualification being undertaken.

All assessment tools, whether externally or internally designed, must be validated prior to being
used and this validation must be updated regularly according to the Validation Schedule.
Operations manager will ensure and monitor this schedule and make sure that the Trainers are
aware of the currency of tools being utilised in the delivery.
Assessment tools provides a means of collecting evidence. Assessment tools will be developed and
reviewed as per the Validation schedule. The Training Manager and Trainer/Assessor will work
together to ensure the Assessment Tools meet the Principles of Evidence and the Rules of
Evidence. Each Assessment Tool will include:
• Assessment cover sheet; outline purpose of assessment, assessment items/tasks to be
completed, instructions on how to complete the assessment, requirements/conditions of
assessment, context/scenario, submission details.
• Assessment.
• Solutions.
• Marking checklist.
• Mapping the assessment tools to the requirements of unit of competency.
• A range of assessment methods will be used to suit the unit/s of competency, such as:
 Direct observations – assessed in real or simulated workplace.
 Product based methods such as work samples, role plays, reports, displays.

 Portfolio such as written documents, videos, logbook.
 Questioning, generally used for knowledge evidence and can include written questions,
oral questions.
 Third party evidence.

All assessors must meet the requirements of the ASQA Standards for Registered Training
Organisations 2015 (i.e. TAE40116 Certificate IV in Training and Assessment; current industry skills
at the level being delivered and assessed; relevant competencies at the level being delivered and
assessed) and have a current Trainer and Assessor matrix on file.
Trainer/ Assessor is responsible for informing students about the assessment process, including:
• What will be assessed.
• How it will be assessed.
• When the assessment will be undertaken.
• Circumstances in which the assessment will take place.
• Complaints and appeal policy and procedures.
• Liaising and negotiating with participants regarding any reasonable adjustments required.
• Providing timely and constructive feedback to participants.
• Recording and retaining assessment outcomes.
• Retaining student work for six months from the date on which the decision on competence for
the individual unit or module was made, in hard copy or electronically.
• Use current version of assessment documents.
If a student has not achieved an individual competency or an instrument assessing a cluster of
competencies within their first attempt, they can then re-submit the assessment task by
addressing the feedback and rectifying the errors.

Assessment conditions describe the conditions under which a student must demonstrate the
performance evidence and knowledge evidence, including any specific requirements for resources,
trainers and assessors and the context for assessment.

All assessment judgements must be made against the benchmarks set in both the Training Package
and/or Unit of Competency, as well as the Training and Assessment Strategy. No assessment
judgements – even for the purpose of reasonable adjustment – can deviate from the competency
requirements outlined in the Training and Assessment Strategy and the Training Package and/or
Unit of Competency. Assessment judgements, irrespective of the trainer/ assessor assessing them
must have a consistent outcome.
All assessment decisions at DP Training will:
a. be academically defensible and take into account the students’ ability to meet the learning
outcomes or competencies inherent in the qualification;
b. be evidence-based, equitable and transparent;

c. be applied consistently and fairly with decisions subject to appeal and review;
d. recognise learning regardless of how, when and where it was acquired, provided that the
learning is relevant and current and has a relationship to the learning outcomes or
competencies of the qualification;
e. be decided in a timely way so that students’ access to qualifications is not unnecessarily
inhibited; and
f. be formally documented (including reasons for not giving credit, where applicable).

Validation is a review of assessment judgements made by your RTO and is generally conducted
after assessment is complete. The process will be undertaken in a systematic way and following
the validation schedule.

All learners will be provided the option of recognition of prior learning (RPL) for all units of
competency undertaken unless it is an offence to do so, breaches legislation or a regulatory
instrument, or breaches an approved contract. Due process will go into awarding these credits, as
students still must meet the standards of competence set by industry. All evidence will be retained
by DP on record along with trainer/assessor’s evidence of how they have determined a candidate’s
successful application, including (but not limited to) the RPL Checklist as a minimum.

All learners will be afforded a chance to have a reasonable adjustment to their assessment should
it not be suitable to their personal situation. Ensure any required adjustments are made to the
training and assessment program for each student.
Consider the student’s needs in the assessment process and make reasonable adjustments to
accommodate the student (such as providing oral rather than written assessment). However, this
must not compromise the rigour of the assessment process (e.g. if there is a requirement to
complete documentation in a unit of competency, oral assessment would not be appropriate).

In all cases DP only accepts assessments from students under the following conditions:
• The assessments have been submitted through DP’s online learning management system, or
• The assessments have been emailed to DP (Training@DP.org.au) in either Microsoft Word or
PDF formats. No other formats will be accepted, and assessments will be returned to students
for reformatting, or
• The assessments have been mailed or otherwise delivered to DP in a hard copy format where
the contents of the assessment are deemed to be legible. Students must retain copies of their
work, as DP is not responsible for any submissions lost due to mailing error.

Where a student has failed to meet the requirements of an assessment for any reason, that
student will be asked to either resubmit the assessment or where the assessment is based on a
practical task re-undertake that task. Each attempt will be considered a separate resubmission.
Students are allowed three resubmissions, after which they may be required to pay an additional
fee for each resubmission.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

DP Training believes good attendance is important in order to achieve the desired educational
outcomes. Maintaining satisfactory attendance is a student visa requirement.
DP is committed to providing the best practice, professional products and services to its students and
acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this
policy is to systematically monitor leaner attendance and providing required assistance and support
as part of the student support services. These may include assessing the changing circumstances of
individual learner and providing them with the opportunity to manage the course workload, by
deferring/ suspending or applying for cancellation of their enrolment.
DP is committed to ensuring all students enrolling in courses are treated fairly and equitably and are
clearly informed of the learner requirements of their chosen course, rights and obligations. DP will
provide prospective and current students with advice regarding relevant training products to meet
their needs, taking into account the individual existing skills and competencies.
This policy relates to prospective students seeking enrolment with Developing Personnel Training.
DP Training aims to attract, select, and retain a diverse range of students who are academically
capable.

DP Training must have processes to identify, notify and assist international students who are at risk
of falling below the required attendance percentage as a full-time enrolled International student.
This document identifies the reporting requirements and process for all students who are enrolled
in DP Training on a Student visa.

This policy applies to all international applicants who are enrolled and seeking entry into any course
offered by DP Training. This includes Vocational Education and Training (VET) award and non-award
courses of study offered by DP Training.

All students are required to complete the prescribed units of competency in a nationally recognised
qualification or accredited VET course, within the expected duration, before being eligible for the
grant of a DP Training Academic and/or Student Award.
To progress satisfactorily DP Training encourages that students should attend all classes (100%) of
their course.
However, if students have valid reasons for absence a minimum of 80% of their course contact hours
must be maintained to avoid being reported to the Department of Home Affairs (DHA).
Students must contact DP Training every time they will be absent prior to the regular class time, via
email or phone to a member of staff.
Students who do not advise DP of absences will be contacted by the Student Support or another
staff member. Regular class attendance is essential for students to progress satisfactorily in their
course and to be deemed as a genuine / bona fide student.
DP Training will report students for non-attendance via PRISMS as per the conditions outlined in this
policy. An outcome of reporting a student for non-attendance via PRISMS is the student’s visa may
be cancelled.
DP Training will at the minimum contact and counsel students who:
• have been absent for more than five consecutive days without approval; or
• are at risk of not attending for at least 80 per cent of the scheduled course contact hours.
All phone conversations, copies of letters, emails and notices relating to attendance will be kept on
the student file. Student attendance is monitored daily by trainers. Student absences are tracked
and monitored at the end of each week.
All absences due to illness should be accompanied by a medical certificate.
Any absences longer than 5 consecutive days without approval will be investigated as a matter of
urgency.
• Student Support officer will attempt to contact the student
• If student is not able to be contacted their agent will be contacted.
• Student Support Officer will counsel student on the importance of notifying DP when absent.
• If contact cannot be made the Student Support Officer will discuss with CEO and the relevant
authorities will be notified (eg police, DHA, next of kin)
Once a student’s attendance drops below the defined levels and there is no possibility of the student
reaching that level by the end of the study period the formal process will begin.

DP Training will record any ‘period of exclusion’ from class as absence (where the enrolment is not
officially suspended on PRISMS) and include this absence in attendance monitoring calculations
(potentially putting a student with marginal attendance in danger of being reported for
unsatisfactory attendance).

If a student ceases attending a course or does not return from leave, and/ or is unable to be
contacted, under Section 19(1) of the ESOS Act, DP Training will notify DHA via PRISMS of
termination of the students studies within 14 days of the event via a Student Course Variation.
DP Training does not have to give students access to the appeals process in such cases and students
may not be entitled to a refund unless at the discretion of the RTO Management.

Where a student is identified to drop the attendance below 90% is sent an attendance warning to
alert the student that they may be at risk of falling below required percentage and are advised to
meet or discuss the matter with Student Support Services.
Once the student attendance falls below 85%, will be sent another warning that they are now at risk
of being reported to the Department of Home Affairs, and will be required to make an appointment
with Student Support Services to rectify the issue from happening further.
If the student’s attendance drops below 80%, they are now sent an ‘Intention to report” letter, and
they now have 20 working days to access DP Training complaints and appeals process.
If the student does not wish to access the complaints and appeals process with in 20 working days,
or wishes to withdraw from the process DP Training will notify DHA through PRISMS about the
cancellation of the students enrolment.
DP Training may decide not to report a student for 80% attendance where it feels the student is a
genuine / bona fide student and can confirm that student is attending at least 70% of the scheduled
course contact hours and maintaining satisfactory academic performance.
However, SIA will issue a warning letter with counselling and support as outlined at 85%.
However, once the student’s attendance falls below 70 per cent, DP Training must issue a notice of
intention to report the student for unsatisfactory attendance, informing the student of his/her right
to appeal.
Where a student with low attendance is able to demonstrate (and provide evidence of)
compassionate or compelling circumstances, the Operations Manager will assess whether a
‘suspension of studies’ is in the best interest of the student.
Refer to Deferment, Suspension and Cancellation policy

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Conduct in accordance with DP Training’s values across the diverse membership of the DP Training
community is important because our campuses are openly accessible, adult environments where
everybody is expected to take responsibility for their behaviour, and respect other people. It also
helps bind members of the DP Training community together by assisting students to respect others,
grow and succeed, remain safe, and enjoy a positive, transformative experience at DP
Training. Shared values will also assist students to self-reflect, practise reasonable judgement, selfmanage, take responsibility, and contribute to the DP Training community and broader society.
DP Training will provide Students with the opportunity to provide feedback and opinions in relation
to their experience at DP Training through surveys, student representation on DP Training decisionmaking bodies, and other consultation mechanisms.
Students are encouraged to pursue independent scholarly learning and research, critical
judgement, self-reflection, and be active participants in the DP Training community.

The purpose of this Student Code of Conduct is to record the standards of behaviour expected of
students (DP standards) and conduct that is prohibited (misconduct).
These standards of behaviour and prohibition on misconduct are intended to promote and foster
the highest standards of honesty and academic integrity, a safe environment for members of the
DP Training community and the good order and management of the Registered Training
Organisation (RTO).

This Student Code of Conduct applies to the conduct of all students and must always follow while
undertaking and participating in all training and assessment activities at DP Training, including any
work placement as part of your course which may occur –
• On premises owned, leased or occupied by DP Training (or entities it controls).
• While using, or is facilitated by, DP Training’s ICT resources or other DP Training
equipment.
• In relation to any academic or work experience or placement program which has a
connection to DP Training;
• When a person is representing DP Training in any capacity

As an enrolled student of FDP Training, you are required to follow and behave in a manner that
does not breach the code of conduct standards as mentioned in the Student Information Handbook.
Failing to obey the ‘code of conduct’ may result in general or academic misconduct and may result
in disciplinary action by the DP Training.

occurs when a student engages in, or attempts to engage in, any of the
following behaviours, acts or omissions via any means (including by use of digital media or
communication technologies):
• conduct that could reasonably be expected to impair the reasonable freedom of others to:
o pursue their studies, research, duties or other lawful activities in DP Training,
including (without limitation) by disrupting the operations or activities of DP Training;
• conduct which may or does endanger the safety, health or wellbeing of a member of the
DP Training community (or a member of the public where the student is engaged in an
activity organised by or in connection with DP Training, including (without limitation)
engaging in conduct that objectively:
o constitutes discrimination, harassment, bullying, vilification or victimisation as those
terms are defined and used in the Prevention of Discrimination and Harassment
Policy; or
o constitutes Sexual Misconduct as that term is defined in the Sexual Misconduct
Prevention and Response Policy;
• failing to comply with a reasonable direction or request of a staff member, including to not
engage in specific misconduct;
• entering any place on DP Training premises including associated 3rd party premises that
the student is not authorised to enter;
• deliberately, recklessly or negligently damaging, wrongfully dealing with, interfering with
or causing damage or loss to any property belonging to DP Training or a member of the DP
community;
• submitting any altered or falsified physical or digital documentation to DP Training (e.g., a
medical certificate or other supporting documentation);
• making a false representation regarding a matter affecting them as a student of DP
Training;
• using DP Training’s name, logo, trademark or seal without written permission of DP
Training;
• deliberately, recklessly or negligently breaching any DP Training policy or procedure;
• breaching any law of the Commonwealth or of the State of Queensland, including being
found guilty of any offence under the criminal law;
• engaging in conduct contrary to any agreement, policy or procedure governing the
student’s conduct during a work experience or placement program which has a connection
to DP Training;
• divulging confidential or personal information relating to any DP Training matter, staff
member or student (e.g., employment records or discussions in confidential disciplinary
proceedings) in circumstances where there is no reasonable or lawful excuse for doing so;
• refusing or being unable to identify themselves (and to produce a Student ID card within a
reasonable time of being requested)
• using the information technology facilities (including software) or communication facilities
of DP Training for an unauthorised purpose or in a way that threatens the health, safety or
wellbeing of others;
• using taped, recorded or videotaped lectures, tutorials or other classes for unauthorised
purposes or in a way that threatens the health, safety or wellbeing of others; or
• failing to comply with any direction, instruction, decision, order or penalty made under the
Student Integrity and Misconduct Policy or Procedure

occurs when a student engages in, or attempts to engage in, behaviour,
acts or omissions involving:
• the misrepresentation of academic achievement;
• gaining unfair academic advantage for the student or any other person;
• undermining or breaching of the principles of academic integrity; and/or includes:
o cheating;
o plagiarism;
o Collusion
• failing to abide by reasonable directions of a staff member in relation to academic matters,
including directions regarding individual responsibility for the submission of assessable
work, directions by staff relating to the undertaking of courses or assessment at DP
Training
• acquiring, possessing or distributing assessment materials or information without
approval;
• altering group assessment work of participating students without the collaborating
students’ consent;
• failing to comply with any direction, instruction, decision, order or penalty imposed under
the Student Integrity and Misconduct Policy with respect to academic misconduct;

DP Training acknowledges that the majority of students will display and engage in conduct that is
consistent with DP Training Code of Conduct.
If an allegation is made that a student has engaged in misconduct, DP Training will conduct an
internal investigation, and an opportunity will be provided for the student to provide explanation
of the events occurred in their own words.
Where the student is found to be in breach of code of conduct, and depending on the severity of
the breach the following actions may be taken by DP Training
• Verbal warning
• Written warning
• Suspension from the course until further investigation
• Cancellation of enrolment
Where the student has been found to have engaged in Academic misconduct, depending on the
severity of misconduct they may be asked to:
• Re-submit the assessment (part or whole)
• Where it’s a repeat misconduct, they may be given a written warning, and resubmit the
assessment.
• Suspension from the course until further investigation
• Cancellation of enrolment

Students may appeal any decision taken by the DP Training, within 20 working days from the date
of the decision. During the appeal period of the decision, they may not be allowed to continue their
study.
If the students are not satisfied with the outcome of the appeal, they may refer the matter to
external bodies. DP Training does not have to wait for the external appeal outcome to finalise their
decision in relation to the issue.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

DP Training (DP) recognises that effective complaint management and the equitable review of
decisions contribute to a positive and supportive learning environment for students. This policy is
designed to ensure that student complaints are resolved promptly, with sensitivity to all parties and
in line with the principles of procedural fairness. Students can feel confident that complaints will be
dealt with fairly, appropriately and in a timely manner, and that they will not be penalised or
disadvantaged for making a complaint.
DP Training will manage student complaints to ensure:
a. Procedural fairness: all parties have the right to be heard, decisions will be made based on
evidence and in an objective and unbiased manner.
b. Local resolution: wherever possible, student complaints will be resolved locally through
mediation or negotiation, managed by an appropriate staff member close to the source of the
complaint.
c. Timeliness: complaints will be addressed in a timely manner, taking complexity into account.
d. Responsiveness: complaint outcomes will be communicated clearly, and formal complaint
outcomes will be communicated in writing to all parties, including reasons for the outcome.
e. Confidentiality: complaints processes and records will be managed in a confidential manner.
f. Continuous improvement: DP Training will learn from complaints and use information to
improve services.
All parties involved in a complaint are expected to be courteous and respectful, act in a professional
manner and in good faith to seek a reasonable resolution

This policy outlines the principles for effective complaint resolution, welcoming complaints on all
aspects of DP Training life and ensuring complaints are treated as valuable insights into
improvements that are needed in students’ experiences at DP Training.

This policy applies to all students who are enrolled at DP Training, whether in a qualification or short
course, and includes those studying with partner organisations.
Complaints not considered under this policy include those about:
a. the conduct of a staff member in a partner organisation (for example a placement
provider), noting that students will be supported to make a complaint to the third party
for resolution and that DP Training may still choose to act, including changing or
terminating the relationship;
b. decisions made under another DP Training policy where that decision is stipulated as
final, or where that policy provides an avenue for a review of those decisions;
research integrity, including research ethics and the welfare of research subjects, managed under
DP Training’s research policies;

DP Training welcomes student concerns, complaints and feedback, aiming to resolve the issues at
hand and improve its processes and services, delivering better outcomes for students.
Complaint processes will be applied fairly and consistently and be clear and easy to follow, ensuring
students understand their rights and responsibilities.
Students who make a complaint can expect:
a. No disadvantage: students will not face disadvantage or a direct financial cost.
b. Access to support: students can involve a support person at any stage of the complaints
process (who can attend meetings) and can access DP Training support or advocacy services.
All parties can seek advice from the Student Policy and Complaints team (SPC) on complaint
processes.
c. The right to stop the process: students can withdraw a complaint at any time, noting that DP
Training may decide to continue an investigation without further involvement from the
complainant.
d. The right to appeal: students can appeal an outcome and/or refer a complaint to an external
agency.
Students may lodge a complaint anonymously, noting that DP Training might be limited in their
ability to investigate or resolve the complaint.

DP Training may conduct its own investigation based on information it receives, even if a complaint
has not been submitted or has been withdrawn.
A student who lodges a frivolous, vexatious, or deliberately misleading complaint will have it
dismissed and may be subject to disciplinary procedures under the Student Code of Conduct.

DP Training adopts a three (3) step approach in resolving student complaints:
Step 1: Local Resolution
Step 2: Formal Complaint
Step 3: Appeal
Complaint or appeal outcomes will be evidence-based and consider the desired outcome of the
complainant. There may be a wide range of outcomes appropriate for a complaint or appeal,
including but not limited to:
a. upholding of an original decision, or a change to a decision;
b. resolution reached by mediation;
c. a commitment by DP Training to improve existing services or processes;
d. penalties applied under related policies, including the Code of Conduct – Students;
e. provision of training or education for relevant parties;
f. a change in the provision of a unit or short course, including updated resources, redesigned
assessment items, refreshed content or alternate teaching methodologies; or
g. other actions appropriate in staff or student disciplinary or misconduct cases.

Complaints raised quickly (within 10 working days) and locally often have the best chance of
resolution and can result in immediate improvements in the local area.
Students are encouraged to raise any concerns with the staff member or area closest to the source
of the issue. This can be done face-to-face, via telephone, or email.
a. Students can access support to raise their complaint at the local level from the Student
support services for advice.
It is the responsibility of both parties to explore options for resolving the issue as soon as possible
after it has been raised and to do so in a courteous and respectful manner.
If the complaint can be resolved, the staff member involved will email the student summarising the
initial concern and agreed resolution, with a copy to the Student Policy and Complaints team for
record keeping.
If the complaint cannot be resolved, the student can proceed with a formal complaint. There is no requirement to resolve complaints locally. Students have the option of requesting a
formal complaint as the first step in the complaint resolution process

A formal complaint can be submitted in writing (or another accessible format) to the Student Policy
and Complaints team where:
a. a student is unsatisfied with the outcome of attempts at local resolution; or
b. a student chooses to commence a formal complaint without attempting local resolution.
Formal complaints should be submitted within twenty (20) working days of the incident occurring
or, where local resolution was attempted, within twenty (20) working days of the notification of the
outcome.
a. Late complaints will be accepted where there are exceptional circumstances that prevented
timely lodging of a complaint.
The Student Policy and Complaints team will acknowledge receipt of a complaint within two (2)
working days.
Formal complaints will be assessed by the Student Policy and Complaints team within 10 working
days of receipt. Students may be asked to clarify the complaint, provide a detailed statement or
provide additional evidence. Information may also be requested from other relevant parties.
The team will then:
a. refer the complaint to the appropriate decision maker for review and determination; or
b. advise the student that the complaint needs to be considered under another process within
DP Training.
Staff members responsible for resolving formal complaints may request to meet with the
complainant and with other parties to the complaint and may request or access additional
information. They may use a combination of investigation, mediation or negotiation to attempt to
resolve the complaint. Where there is conflicting evidence, they may make a determination based
on the balance of probabilities.
Students will usually be provided with a written outcome within ten (10) working days of the referral
of the complaint, including details of the basis of any decisions, and the student’s option to appeal.
a. A complaint resolution can be delayed due to the complexity or serious nature of the matter,
or because parties to the complaint are temporarily unavailable, or because there is a time lag
in accessing relevant information.
b. Where such a delay occurs, the student will be informed of a revised timeframe.
The Student Policy and Complaints team will monitor the progress of all formal complaints and keep
students informed about their progress.

A student can lodge an appeal in writing (or another accessible format) with the Student Policy and
Complaints team within twenty (20) working days of receiving the outcome of their formal
complaint.
a. Late appeals will be accepted where there are exceptional circumstances that prevented
timely lodging of a complaint.
An appeal will only be accepted where one or more of the following conditions have been met:
a. the process was not followed correctly, or failed to provide procedural fairness;
b. additional information or evidence is available now, but was not reasonably available at the
time of the formal complaint submission; or
c. the decision was manifestly unjust.
The Student Policy and Complaints team will acknowledge receipt of an appeal within two (2)
working days.
Appeals will be assessed by the Student Policy and Complaints team. Students may be asked to clarify
the appeal, provide a detailed statement or provide additional evidence. Information may also be
requested from other relevant parties.
The team will either:
a. refer the complaint to the next meeting of the Student Appeals Committee; or
b. reject the appeal based on it failing to meet the conditions of an appeal.
The Student Appeals Committee may request to meet with the appellant and with other parties to
the appeal, including the person responsible for determining the outcome of the formal complaint.
They may also request or access additional information. The Student Appeals Committee will then
decide on the appeal outcome based on the evidence to hand. Where there is conflicting evidence,
they may make a determination based on the balance of probabilities.
Students will usually be provided with a written outcome within twenty (20) working days of the
appeal submission, including details of the basis of any decisions.
a. An appeal resolution can be delayed due to the complexity or serious nature of the matter, or
because parties to the appeal are temporarily unavailable, or because the there is a time lag
in accessing relevant information.
b. Where such a delay occurs, the student will be informed of a revised timeframe.
The Student Policy and Complaints team will monitor the progress of all appeals and keep students
informed about their progress, taking into consideration student visa requirements.

The outcome of an appeal is final and there are no further avenues of recourse within DP Training.
Where a student is dissatisfied with the outcome of an appeal, they may refer the matter to an
appropriate external organisation, usually (but not limited to) the Queensland Training Ombudsman.
a. Students may choose to take their appeal to other regulatory or statutory authorities, guided
by their stated scope of power or jurisdiction.
A student with a complaint against DP Training may seek external review at any stage of the
complaint resolution process, although it is expected that a student will have accessed internal
processes before commencing external proceedings.
a. If DP Training receives notification that a complaint is the subject of formal external enquiry
or legal action, the internal resolution process will be suspended until the external action is
completed.
b. However, in cases of formal complaints involving sexual harassment and sexual assault,
making a police report will not stop DP Training from acting on the formal complaint, or issuing
an outcome to that complaint.
If a student on the VET Student Loan Scheme (not yet applicable) lodges an external complaint and
is charged a fee, DP Training will reimburse the cost of the resolution process. However, where the
student is accompanied or assisted by another person at the review, it will be at the student’s
expense.

Any staff member with a perceived or actual conflict of interest in a complaint or appeal will not play
a decision-making role or exert influence over the outcome of a case.
a. A formal complaint will not be determined by a staff member who was directly involved in
attempting to reach an informal resolution for the same complaint.
b. An appeal will not be determined by a staff member who was directly involved in attempting
to reach a formal resolution for the same complaint.
c. Where a member of the Student Appeals Committee was directly involved in an earlier stage
of the complaint, they will recuse themselves from the Committee for the consideration of
that case

Confidential records relating to actions and outcomes of student complaints and appeals will be
retained by the Student Policy and Complaints team and held separately from student academic
records. Records will be disposed of according to the relevant DP Training Records Disposal
Schedule.

The Student Policy and Complaints team will aggregate data to monitor, review and report on
complaints to relevant management and governance committees to identify common themes,
trends and drive improvements.
a. Reports will be tabled at the Executive Committee, the Learning Teaching and Assessment
Committee, the Academic/Executive Management Board and DP Training’s Audit, Risk and
Compliance Committee.
b. Reporting will occur on a regular cycle, and every effort will be made not to disclose any details
that could identify individual complainants.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

DP Training is committed to providing quality training and assessment in accordance with the
Standards for Registered Training Organisations (SRTOs 2015) and is required to comply with relevant
Commonwealth, State and Territory laws regarding and including anti- discrimination and equal
opportunity.
DP is committed to providing the best practice, professional products and services to its students and
acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this
policy is to systematically monitoring leaner progress and providing required assistance and support
are part of the student support services. These may include assessing the changing circumstances of
individual learner and providing them with the opportunity to manage the course workload, by
deferring/ suspending or applying for cancellation of their enrolment.
DP is committed to ensuring all students enrolling in courses are treated fairly and equitably, and are
clearly informed of the learner requirements of their chosen course, rights and obligations. DP will
provide prospective and current students with advice regarding relevant training products to meet
their needs, taking into account the individual existing skills and competencies.
This policy relates to prospective students seeking enrolment with Developing Personnel Training.
DP Training aims to attract, select, and retain a diverse range of students who are academically
capable.

This document outlines DP Training’s procedures for monitoring course attendance, progress and
completion; and for taking action to ensure course progress and attendance requirements are met.
This document outlines DP Training’s procedures for deferring, suspending and cancelling the
enrolments; and for taking action to ensure course requirements are met.

This policy applies to all international applicants seeking entry into any course offered by DP Training.
This includes Vocational Education and Training (VET) award and non-award courses of study offered
by DP Training.

DP Training is responsible for monitoring course progress and record on each student’s file.
All students are required to complete the prescribed units of competency in a nationally recognised
qualification or accredited VET course, within the expected duration, before being eligible for the
grant of a DP Training Academic and/or Student Award.
To progress satisfactorily and maintain a full-time VET study load, international students must
demonstrate competency in fifty percent (50%) or more of enrolled units of competency in each
teaching period.
Each teaching period is considered as 6 weeks for the purpose of this policy.
An international student who has not demonstrated satisfactory course progress is at risk of not
meeting course progression requirements, which is a breach of their student visa conditions.
DP Training is responsible for identifying, notifying and offering support to students who are at risk
of not meeting course progress requirements.

International student course progression is continually monitored and assessed by DP Training in
accordance with Standard 8 of the National Code. International students will be informed of the
course progression requirements upon offer and at orientation.
Academic teaching staff will use a number of measures to determine whether an international
student is ‘at risk’ of unsatisfactory course progress by:
• Recording student attendance/non-attendance in roll books;
• Completing competency based assessments and recording results;
• Storing evidence of assessment, assessment outcome and feedback provided to the student on
student’s file.
• Discussing any concerns directly with the student and provide assistance where necessary to
help prevent the student falling behind in their course progress;
The Trainer and Assessor will identify students that are failing to achieve satisfactory course
progress. If an international student has failed to achieve satisfactory course progression, the Trainer
and Assessor will issue a Course Progress Warning Letter using the international student’s official
email address and/or postal address and notify Student Support Services.

Where necessary, the Trainer and Assessor will develop an Intervention strategy in consultation with
the student and Student Support Services. The plan will outline the strategies to be adopted and the
support services that the student can access to assist in improving their academic performance.

When developing the strategies, DP Training will consider any compassionate or compelling
circumstances that may have contributed to the student becoming at risk, including personal
circumstances and any language, literacy and numeracy support requirements, to determine the
appropriate strategies to be implemented.
Support strategies may include, but is not limited to:
• Support for implementing effective study strategies and time management skills;
• Referral to external support services; and
• It is the student’s responsibility to follow through on any assistance offered and to maintain
contact with the nominated staff member/s identified to provide assistance and the Student
support services (or delegate). Dates for review meetings should be agreed as part of the
consultation process.
If a temporary suspension of enrolment is considered necessary due to compassionate or compelling
circumstances, Student Support Services will be consulted in accordance with the Deferment,
Suspension and Cancellation policy.

The Training Manager will monitor the course progress of a student with a Learning Management
Plan for the next teaching period, and review results at its end.
An international student, who demonstrates competency in more than fifty percent (50%) of the
units of competency undertaken in the next (second consecutive) teaching period, will no longer be
considered at risk and the Training Manager may cancel the Intervention strategy.

An international student who is deemed to have unsatisfactory course progress in the next (second
consecutive teaching period) will be reported to the Operations Manager, who will issue an “intetion
to report” letter.
A student will have28 days from the date of the notice to appeal the decision, in accordance with
the Complaints and appeals policy. If the notice is appealed, the student enrolment will be
maintained during the appeals process. If the appeal is rejected or not successful, the notice will
apply from the date of the original ‘intention to report’ notice.
International Services will notify the Department of Home Affairs of the cancellation of the student’s
enrolment via the PRISM system.
An international student, whose enrolment has been cancelled by DP Training may be in breach of
the conditions of their Student Visa.

DP Training will report, through the Provider Registration and International Student Management
System (PRISMS), students who do not meet course progress or attendance requirements.
Where DP Training assesses a student as not meeting course progress or attendance requirements,
it will:
• give the student written notice of its intention to report;
• advise the overseas student of their right to access DP Training’s internal complaints and
appeals process within 20 working days, as detailed in the Complaints Policy – Students;
only report a breach once:
• the internal and external complaints processes have been completed and the breach has
been upheld;
• the student has chosen not to access the internal complaints and appeals process within the
20 working day period;
• the student has chosen not to access the external complaints and appeals process; or
• the student withdraws from the internal or external appeals process by notifying DP Training
in writing.

A student’s Confirmation of Enrolment (CoE) can only be extended where it is clear that:
• the student has demonstrated and provided evidence of compassionate or compelling
circumstances that are beyond their control;
• DP Training has implemented, or is in the process of implementing, an intervention strategy
for the overseas student who is at risk of not meeting course progress requirements; or
• an approved deferral or suspension of the overseas student’s enrolment has occurred.
• If an extension of the CoE exceeds the remaining duration of the student’s visa, then DP
Training will advise the student that they must apply for a new student visa to cover the
period of the extension.
• Any extension may incur additional fees and charges.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

The Education Services for Overseas Students Act 2000 (ESOS Act) sets out the legal framework
governing delivery of education services to international students in Australia on a student visa. The
National Code of Practice of Education and Training to Overseas Students 2018 (National Code) is a
legislative instrument made under the ESOS Act and specifies the standards governing the protection
of such students and the delivery of courses to them by education providers registered on the
Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).
This policy describes a documented process for managing critical incidents that could affect the
overseas student’s ability to undertake or complete a course, such as but not limited to incidents
that may cause physical or psychological harm. DP Training will maintain a written record of any
critical incident and remedial action taken by the DP for at least two years after the overseas
student ceases to be an accepted student.
DP Training will:
• take all reasonable steps to provide a safe environment on campus and advise overseas
students and staff on actions they can take to enhance their personal security and safety
• provide information to overseas students about how to seek assistance for and report an
incident that significantly impacts on their wellbeing, including critical incidents
• provide overseas students with or refer them to (including electronically) general
information on safety and awareness relevant to life in Australia.

This Procedure outlines the response of DP Training in the event of a critical incident or emergency
involving an international student. It should be read in conjunction with the Emergency
Management Procedure, which outlines DP Training’s wider response to critical incidents and
emergencies.
This Procedure is a requirement under the Education Services for Overseas Students (ESOS) Act
2000.

This Procedure applies in all situations where there has been a critical incident involving an
international student, including incidents that may not directly involve the student but that may
lead to some form of harm, such as witnessing a traumatic accident.
This Procedure applies to international students and all staff involved in the education and
administration of international students. It also applies to all staff involved in responding to and
resolving critical incidents and emergencies.

For the purposes of international student management, a critical incident is defined by the ESOS
National Code as ‘a traumatic event, or the threat of such (within or outside Australia), which
causes extreme stress, fear or injury’. Critical incidents may include, but are not limited to:
• serious injury, illness or death of a student or staff member;
• students or staff lost or injured during fieldwork experiences;
• a missing student, staff member or member of DP Training community;
• severe verbal, psychological or physical aggression or violence;
• mental health episode requiring hospitalisation or attempted suicide;
• student or staff witnessing a serious accident or incidence of violence;
• natural disaster e. cyclone, earthquake, flood, or extreme temperature, within Australia or
home country for international students;
• fire, bomb-threat, explosion, gas or chemical hazard, water leak; and
• social issues e.g., sexual assault, drug use and alcohol abuse.
For the purposes of this Procedure, the Critical Incident Controller (CIC) is a member of the
Executive Management Team of DP Training appointed to have overall responsibility for overseeing
DP Training’s preparedness and capacity to manage emergencies and critical incidents, as defined
in the Critical Incident Policy

As outlined in the Emergency Management Procedures, in the event of an immediate threat to the
life of a person, serious injury, or a serious threat to property (such as a fire), call 000 or 112(via a
mobile if applicable) and report the incident to the relevant emergency service.
Other relevant crisis response services may include:
• Queensland Mental Health Line – 1300 642 256
• 13 Health (speak with a Registered Nurse) – 13 43 25 84
• Statewide Sexual Assault Helpline – 1800 010 120
• 1800 RESPECT (sexual assault, domestic and family violence counselling service) 1800 737
732
• Crime Stoppers – 1300 333 000
• Department of Home Affairs – 131 881
Critical Incidents should be reported to DP Training, including those which are not an immediate
threat to life or property either by telephone or in person at the Administration Office on campus.
Where a Critical Incident has potential to impact on the wellbeing of a student, such as a disclosure
of sexual assault, suicidality or domestic violence, contact should be made with Student Support.
who will then notify the CIC or delegate.
It is the responsibility of the CIC to review the Critical Incident and assess whether the
circumstances are such as to warrant any further immediate action.
In accordance with the Tertiary Education Quality and Standards Agency (TEQSA) Act 2011 (where
appropriate), the CIC will determine Critical Incidents that require reporting to TEQSA. This should
be done no later than 14 calendar days following DP Training’s knowledge of the incident.

When a critical incident is reported, the CIC will ensure all the relevant staff members are informed
including all the executive management.
This may include the following members dependant on the type of critical incident:
• General Manager
• Operations Manager
• Compliance officer
• Trainer/Assessor
• Security (where applicable)
• DP Training Representatives – Student Engagement; Administration; Sale and marketing;
WHS.

Where the critical incident has been reported, Executive Management or nominee may take the
following actions:
• Identify the nature of the critical incident.
• hire independent interpreters (if required);
• Contact emergency services – 000 or 112 via a mobile if applicable.
• Implement an appropriate critical incident management plan.
• If applicable secure the area
• Ensure safety and welfare of staff/students/visitors.
• Liaise with emergency services, hospital and medical services.
• Manage media and publicity – additional embassies /departments may require notification
e.g. Department of Home Affairs (DHA) refer to the institute Compliance Officer / Health
and Safety Officer for advice.
• Contact and inform parents and family members.
• Identify students and staff members most closely involved and at risk.
• Assess the need for support and counselling for those directly and indirectly involved.
• Ensure only factual information is shared with the community.
• Arrange debriefing for all students and staff most closely involved and at risk.
• Restore the institute to its regular routine, program delivery, and community life as soon as
practicable.
• Officer in charge or designated person to complete a Critical Incident Report
• Identify any other persons who may be affected by the incident and offer support.
• Maintain contact with any injured and affected parties to provide support and to monitor
progress.
• Evaluate the management of incident – The evaluation process should include feedback
gathered from all staff, students, and other parties involved.
• An evaluation report must be made available to the Executive management.
In the event of an international student death, the Executive Management or delegate may need
to determine if additional supports are required. This includes:
• liaison with the next of kin to determine repatriation requirements.
• Assist with funeral or memorial service arrangements; where possible.
• prepare a letter of condolence from DP Training to the student’s family.
• assist with packing of personal effects and delivering them to the next of kin, if possible;
and
• request to obtain the death certificate and related documents.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

DP Training is committed to providing quality training and assessment in accordance with the
Standards for Registered Training Organisations (SRTOs 2015) and is required to comply with relevant
Commonwealth, State and Territory laws regarding and including anti- discrimination and equal
opportunity.
DP is committed to providing the best practice, professional products and services to its students and
acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this
policy is to systematically monitoring leaner progress and providing required assistance and support
are part of the student support services. These may include assessing the changing circumstances of
individual learner and providing them with the opportunity to manage the course workload, by
deferring/ suspending or applying for cancellation of their enrolment.
DP is committed to ensuring all students enrolling in courses are treated fairly and equitably, and are
clearly informed of the learner requirements of their chosen course, rights and obligations. DP will
provide prospective and current students with advice regarding relevant training products to meet
their needs, taking into account the individual existing skills and competencies.
This policy relates to prospective students seeking enrolment with Developing Personnel Training.
DP Training aims to attract, select, and retain a diverse range of students who are academically
capable.

DP Training must have processes to identify, notify and assist international students who wish to defer, suspend
or cancel their enrolment due to compassionate or compelling circumstances.
This document outlines DP Training’s procedures for deferring, suspending and cancelling the enrolments;
and for taking action to ensure course requirements are met.

This policy applies to all international applicants seeking entry into any course offered by DP Training.
This includes Vocational Education and Training (VET) award and non-award courses of study offered
by DP Training.

DP Training is responsible for monitoring course attendance, where required, and course progress.
DP Training is responsible for identifying, notifying and offering support to students due to
compassionate or compelling circumstance. DP Training will maintain a record of any decisions to
defer or suspend a student’s enrolment. This is a part of DP’s reporting process that provides the
Department assess the learner’s ability to complete the course successfully within the required
timeframe.

Students may request a deferral prior to course commencement. Requests must be in writing. If the
deferral is approved, the student will receive a revised Letter of Offer and CoE. There may be a cost
incurred for reissuing the CoE, refer to Fees Schedule on Student Contract.
All applications for deferment or suspension will be considered and the decision provided in writing
to thestudent within 10 working days from the date of application.
DP may choose to grant or decline any student’s request for deferment or suspension of studies. All
documentation including reasons is to be kept on the student file.
If students apply to suspend their studies the maximum allowable period of suspension is one (1)
month. Students may be required to apply for a new student visa to continue or complete their
course.
Compassionate or compelling circumstances are generally those beyond the control of the student
and whichhave an impact upon the student’s course progress or wellbeing. These could include, but
are not limited to:
• serious illness or injury, where a medical certificate states that the student was unable to
attendclasses
• bereavement of close family members such as parents or grandparents (Where possible a
deathcertificate should be provided)
• major political upheaval or natural disaster in the home country requiring emergency travel
and thishas impacted on the student’s studies; or
• a traumatic experience which could include:
• involvement in, or witnessing of a serious accident; or
• witnessing or being the victim of a serious crime, and this has impacted on the student
• (these cases should be supported by police or psychologists’ reports)
• where the registered provider was unable to offer a pre-requisite unit; or
• inability to begin studying on the course commencement date due to delay in receiving a
student visa.

DP will use our professional judgement to assess each case on its individual merits. Documentary
evidence will be required to support any compassionate/compelling application. All
evidence/notes/comments must bekept on the student file.

DP may temporarily suspend or cancel a student’s enrolment if it deems the student’s behaviour to
be unacceptable for the educational setting. Student Code of Conduct/Behaviour/Rules are provided
to studentsin the International Student Handbook and/or via hyperlinks and explained during
orientation.
Regardless of whether the ‘suspension of enrolment’ at the student’s request or a provider-imposed
suspension (due to misbehaviour), the period of suspension entered in PRISMS should not be
included in attendance monitoring calculations.
DP can suspend or cancel a student’s enrolment against the student’s wishes, provided that the
suspension or cancellation is consistent with DP policies and/or Australian Law. Before suspending
or cancelling a student’s enrolment, the institute must notify the student of its intention to take such
action and allow the student 28 days to access the complaints and appeals process. (See: Complaints
and Appeals Policy).
Students are advised that a deferment or suspension of their studies may affect their visa.
DP is not required to wait for the outcome of any external appeals process before notifying the
Department of Home Affairs of the cancellation of the student’s enrolment.
Students who have their enrolment suspended/cancelled are subject to the rules of the refund policy
regarding any refund of fees.
Where DP has reason for concern for the welfare of the student or those with whom the student
may come into contact, the institute will cancel the student’s enrolment prior to completion of any
appeals process.
Students have 28 days in which to initiate the institute’s Complaints and Appeals process.
Notification on PRISMS will not occur until the result of the internal appeals process is known, unless
extenuating circumstances relating to the welfare of the student apply, such as:
the student is at risk of committing a criminal offence or is the subject of investigation relating to
criminal matters
the student’s actual or threatened behaviour poses a threat to another staff/students/person
student has medical or psychological problems that may affect their well-being
the student cannot be located
All course suspensions/cancellations will be recorded on PRISMS.

DP Training will report, through the Provider Registration and International Student Management
System (PRISMS), of any variations to the course, including all deferments, suspensions and
cancellations.

Where DP Training assesses a student as not meeting course progress and attendance requirements,
it will:
• give the student written notice of its intention to report;
• advise the overseas student of their right to access DP Training’s internal complaints and
appeals process within 28 days, as detailed in the Complaints and appeals Policy;
DP Training will only report a breach once:
• the internal and external complaints processes have been completed and the breach has
been upheld;
• the student has chosen not to access the internal complaints and appeals process within the
20 working day period;
• the student has chosen not to access the external complaints and appeals process; or
• the student withdraws from the internal or external appeals process by notifying DP Training
in writing.

A student’s Confirmation of Enrolment (CoE) can only be extended where it is clear that:
the student has demonstrated and provided evidence of compassionate or compelling
circumstances that are beyond their control;
DP Training has implemented, or is in the process of implementing, an intervention strategy for the
overseas student who is at risk of not meeting course progress requirements; or
an approved deferral or suspension of the overseas student’s enrolment has occurred.
If an extension of the CoE exceeds the remaining duration of the student’s visa, then DP Training will
advise the student that they must apply for a new student visa to cover the period of the extension.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

DP Training is committed to providing quality training and assessment in accordance with the
Standards for Registered Training Organisations (SRTOs 2015) and is required to comply with
relevant Commonwealth, State and Territory laws regarding and including anti- discrimination and
equal opportunity.
DP is committed to providing the best practice, professional products and services to its students
and acknowledges it can only succeed in this with effective and efficient quality processes. The
purpose of this policy is to provide fair and equitable process for student enrolment and ensure
students are provided with accurate and sufficient information to make an informed choice about
their enrolment and chosen course.
DP will provide prospective and current students with advice regarding relevant training products
to meet their needs, taking into account the individual existing skills and competencies.

DP Training is committed to maintaining high academic standards in its courses by identifying the
eligibility criteria to be considered for enrolment and to ensure the applicants are at a minimum
level to succeed in their course of study.

This policy applies to domestic and international applicants seeking entry into any course offered by
DP Training. This includes Vocational Education and Training (VET) award and non-award courses
of study offered by DP Training.

This policy relates to prospective students seeking enrolment with Developing Personnel Training.
DP Training aims to attract, select, and retain a diverse range of students who are academically
capable.
To achieve this, DP Training has established:
• Minimum admission requirements that seek to ensure that all commencing students have
satisfied academic and language requirement standards that demonstrate the potential for
success in their course of study;
• Additional course specific admission requirements to ensure that commencing students
have the appropriate academic knowledge required for success in a particular course of
study; and
• Admissions process that ensure enrolment decisions are transparent, consistent and meritbased with equity considerations taken into account, where appropriate.

International applicants are required to demonstrate the minimum English language proficiency
requirement for their chosen course of study. These entry requirements will normally be specified
in the form of a minimum International English Language Testing System (IELTS) score.
Where applicable, The Department of Home Affairs may require different or higher English levels for visa
purposes. Please check the visa requirements for your passport nationality. This will assist to determine
the candidate’s suitability and relevance for the course identification of any support required.
English Language Requirements:
• IELST Overall General score of 5.5, with no score lower than 5.0 or other evidence of English
proficiency with equivalent score/band as mentioned in table below.
• If learners do not meet English language requirements, they may be required to undertake
additional English language course until they meet the minimum standard.

You may be exempt from providing proof of English language proficiency if you hold a valid
passport from a country list below:
• United Kingdom
• United States of America
• Canada
• New Zealand
• Republic of Ireland.

Where an English proficiency test is not required the following circumstances, and conditions may
apply:
• Applicants holding a passport from one of the countries listed above and/or
• DP Training LLN test is completed according to this Policy
• Applicants who have studied an AQF qualification in Australia where;
i. The medium of instruction was English, and
ii. At least 50% of the qualification has been successfully completed, and
iii. The AQF level was Certificate IV or higher, and
iv. The studies were completed within the last two years, and
v. The mode of instructions was face-to face, and
vi. Unit of competency outcomes do not include RPL or Credit transfer, and
vii. The applicant takes a LLN test according to the LLN Policy
Where student speaks English as first language, may be required to complete an LLN assessment as
a part of the enrolment process at an appropriate level of LLN assessment as indicated by the DP
Training. This will assist DP Training to identify any support that individual students may require and
initiate a plan to provide them with support on an ongoing basis.
• All DP Training courses are mapped according to their ACSF level.
• All DP students will be required to take an approved LLN test.
• Tests will be taken under supervision to ensure authenticity
• Students who are onshore will take the test on campus under supervision of DP staff
• Offshore applicants will take the test under direct supervision of DP approved agents
• Tests will be taken as early as possible
o Upon enrolment, or
o Upon commencement if a supervised test cannot be arranged beforehand
• LLN gaps are referred to the campus LLN Specialist, who will recommend a course of action
o The course of action may be generated by the Approved test program as a training
support program
o The LLN specialist will supervise the implementation of the training support program
and will be available for further assistance as required
• If DP is not able to provide the specific requirements of the individual training support
program,

o Applicants will be recommended to pursue LLN training prior to enrolment
o Students may be referred to external support providers

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

This refund policy is provided to all students via the school website prior to any payment being made
and key excerpts are contained in the Letter of Offer. This refund policy applies to all tuition fees
paid to Developing Personnel Training and Consultancy (DP Training) and includes any money paid
to an education agent to be remitted to DP.
However, Education Agents are not authorised to collect money on behalf of DP. All fees should be
paid directly to DP. Any additional fees requested by an agent, should firstly be queried directly with
DP before payment.
Fees for additional services (not covered by the Letter of Offer or part of the agreement with DP)
conducted by and paid to Education Agents by students are not covered by this refund policy. The
application for enrolment fee is a non-refundable administration fee.
DP does not require the student to pay more than 50 per cent of tuition fees before a course starts,
unless it is for a short course of 25 weeks or less.
DP can accept more than 50 per cent of tuition fees before a course starts if the student, or the
person responsible for paying the fees, chooses to pay more. DP can request any remaining fees as
per the payment plan set out in the written agreement with the student. It is the policy of DP to
ensure that all applications for refund of fees are considered.

This document outlines the procedures which regulate the refund of fees to international students,
including those on student visas. These procedures form part of DP’s written agreement with
international students on student visas in accordance with the Education Services for Overseas
Students Act 2000 and the National Code of Practice for Providers of Education and Training to
Overseas Students 2018.

These procedures apply to all DP Training staff, all DP international students, including prospective
international students who have applied to study with DP, and all third parties involved in collecting
fee payments on behalf of DP Training.

Depending on the circumstances, prospective and enrolled international students may be entitled
to a full or partial refund of tuition fees paid to DP Training.

If a student’s application for a student visa is unsuccessful and evidence of the visa decision is
provided to DP Training, then DP will refund any tuition fees that have been paid in advance not
including any application Fee.

If DP Training withdraws an offer before the agreed starting date for the course, DP Training will
refund any tuition fees that have been paid in advance including the material fee and no
administration fee will be charged.
If DP Training withdraws an offer because that offer was made based on incorrect or incomplete
information supplied by the student, and not the result of any error or provision of misinformation
by DP or one of its education agents, then DP will refund any tuition and material fees that have
been paid in advance less application fee.
If DP Training cancels a course at any time after it commences and does not replace it with an
equivalent or provide alternate course while there are students enrolled who have not completed
the course within the course duration, then DP Training will refund all tuition fees and the material

fee that have been paid in advance. Fees paid for the completed course of study in which the student
failed to complete within the recommended course duration will not be refunded except in special
circumstances.

More Than Four Weeks’ Notice

If a commencing student provides written notice of withdrawal from a course no later than four
weeks prior to course commencement, then DP Training will refund fees, less 20% of the tuition fee
payment.

Less Than Four Weeks’ Notice

If a commencing student provides written notice of withdrawal from a course later than four weeks
prior to, and before, course commencement, then DP will refund fees, less 30% of the tuition fee
payment.

If a commencing student provides written notice of withdrawal from a place in a course within the
first four weeks after course commencement, a refund of fees paid will be made, less 50% of the
tuition fee payment.
Any refund application after the 4 weeks of commencement may not be eligible for refund, unless
there are compassionate or compelling circumstances.

If a student has demonstrated and provided evidence of compassionate or compelling circumstances
that are beyond their control DP will provide either a total or partial refund of tuition fees.
Compassionate or compelling circumstances for this purpose may include but are not limited to:
a. illness or disability; or
b. death of the student or a close family member (parent, sibling, spouse or child); or
c. a political or civil event that prevents the student from accepting an offer of a place.

If a student fails to satisfy course progression requirements or fails to successfully complete a
preliminary qualifying program in a particular semester and, for that reason, either:
a. the student is precluded from enrolling or re-enrolling in the course for the following
semester; or
b. the student’s candidature is terminated during the following semester,
then DP will refund all tuition fees that have been paid in advance. Fees paid for the previous
semester in which course progression or preliminary qualification program requirements were not
met will not be refunded.

If a student is suspended or otherwise excluded from taking further part in a course, either for a
specific period or an indefinite period, as a result of disciplinary action taken under DP’s governing
documents, then fees paid by the student (including but not limited to tuition fees paid in advance
at the time of the suspension) will not be refunded.

If a student, after paying fees for a semester, is granted approval to change course, and if the tuition
fee for the new course is lower than the tuition fee for the original course, the difference in fees will
not be refunded but will be credited towards the student’s next semester’s fees.

If a student has made payments more than the required fees (including but not limited to tuition
fees paid) for their course, the remaining fees paid by the student may not be refunded and the
amount will be credited towards the student’s next payment, where there is no further payment
required, any excess payment will be refunded.

If a student wishes to transfers to another registered provider after commencement, this needs to
be approved by DP in writing, and any unspent tuition fee will be refunded where there are
compassionate and compelling circumstance for the change of provider.

The student must submit an International Student Refund Form, with supporting any documentation
attached, by email to info@dptrainingconsultancy.com. An application will not normally be accepted
if it is lodged later than 12 months from the end of the student’s enrolment.
Once received, the request will be assessed and student will be informed of the outcome, whether
the refund is approved or not, within 5 business days. If approved, the refund amount will be
credited into students nominated financial institute within 4 weeks from the day of the approval.
Where the refund is requested due to visa refusal, refund will be processed in 2 weeks.
Refunds for Overseas Student Health Cover (OSHC) etc purchased from other agencies will need to
be applied for directly with the service providing agency.

DP Training will pursue to contact students who have not requested a refund with in 4 weeks of
leaving the RTO and will keep such evidence on the student file.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

The Education Services for Overseas Students Act 2000 (ESOS Act) sets out the legal framework
governing delivery of education services to international students in Australia on a student visa. This
standard sets out that registered providers must not knowingly enrol an overseas student wishing
to transfer from another registered provider’s course prior to the student completing six months of
his or her principal course (or for the school sector, until after the first six months of the first
registered school sector course), except in certain circumstances.

This document outlines the procedures regulating the transfer of an international student on a
student visa to DP Training from another registered provider and from DP Training to another
registered provider.
This Procedure is a requirement under the Education Services for Overseas Students (ESOS) Act
2000

These procedures apply to DP Training staff, to DP Training international students on a student visa,
to international students on a student visa seeking to enrol at DP Training and to DP’s education
agents.

An international student on a student visa who has not completed six months of their principal course
must:
a. obtain an official letter from the relevant training provider confirming that a valid enrolment
offer has been made to the student; and
b. submit a complete application to DP Training seeking release to transfer to another registered
provider.
In addition to this, an international student who is on a student visa and who is under 18 years of age
must:
a. provide written confirmation from their parent or legal guardian of support for the transfer;
and
b. if the student is not being cared for in Australia by a parent or suitable nominated relative,
ensure that the offer from the receiving registered provider confirms that the provider will
accept responsibility for approving the student’s accommodation, support and general
welfare arrangements consistent with Standard 5 of the National Code of Practice for
Providers of Education and Training to Overseas Students 2018 (the National Code).
The first six months is calculated as six calendar months from the date an international student
commences their principal course. This means that an international student is not permitted to
transfer to another registered provider during all courses they undertake prior to the principal
course

Assessment will recognise the student as a consumer and support them to exercise choice,
acknowledging that they may require support to transition to study in Australia and considering
individual circumstances to determine if the transfer will be detrimental to the student.
Assessment will take into account that the student has been assessed as a Genuine Temporary
Entrant for the purposes of obtaining a student visa and that, as such, the student has made a
deliberate and informed decision to undertake a course of study at DP Training and any courses
packaged with it. That decision involved an undertaking that the course met the student’s study
goals, that they were aware of the general socio-economic and cultural characteristics of DP
Training’s relevant locations and of the nature of its facilities, and of the involvement of other entities
delivering courses in a package of courses.

Release will only be approved if:
a. the student has demonstrated and provided evidence of compassionate or compelling
circumstances that are beyond their control;
b. the student, where enrolled in a package of courses, has failed to meet the entry requirements
to the DP Training course after having made a genuine attempt to meet them;
c. the student has demonstrated that they have exhausted all of DP Training’s support services
and they can demonstrate that the transfer to an alternative provider will give them access to
support services not available at DP Training;
d. the student cannot meet the academic requirements of the DP Training course and evidence
is supplied from relevant DP Training student support services that confirms this;
e. the student will be reported because they are unable to achieve satisfactory course progress
at the level of study they are studying, even after engaging with DP Training’s intervention
strategy;
f. a government sponsor requests in writing that the student be released to another registered
provider;
g. DP Training fails to deliver a course as outlined in the written agreement with the student; or
there is evidence that the student’s reasonable expectations about their current course are
not being met;
h. the student can demonstrate that they were misled by DP Training or an education agent
regarding DP Training or the course of enrolment; or
i. an appeal (external or internal) on another matter results in a decision or recommendation to
release the student.
*This list is not exhaustive and each application for release will be considered on its merits.

Release will normally be refused if:
a. the student has not supplied an official letter of offer from another registered provider.
b. the scheduled date for commencing classes at the other registered provider has passed at the
date of lodging the application for release.
c. the student has not provided sufficient supporting documentation or reasons for granting
release.
d. the transfer may jeopardise the student’s progression through a package of courses.
e. the student is applying to transfer to another sector or lower level of study and DP Training
support services have not yet been exhausted.

f. the student is applying to transfer to another sector or lower level of study for reasons other
than academic considerations.
g. the student is downgrading their qualification, which will be detrimental to future planned
studies; or DP Training reasonably forms the view that the student is deliberately trying to
manipulate the Australian Student visa system, including by seeking to avoid being reported
for failing to meet attendance or academic progress requirements.
h. the student has made decisions, after receiving a Confirmation of Enrolment (CoE) from DP
Training, regarding accommodation, employment or travel, that are not aligned with the
requirements of the course.
i. the student has not accessed DP Training’s support services for assistance with study or
personal issues, such as living distance from campus, travel difficulties, difficulties adjusting to
campus life, and demands of academic work.
j. there are reasonable grounds for believing the student has been deliberately recruited by
another registered education provider or education agent.
k. the student has outstanding fees owing to DP Training; or
l. the student is under the age of 18, and there is no written confirmation from the student’s
parent or legal guardian supporting the transfer; nor, if required, no written confirmation from
the receiving registered provider that it will accept responsibility for approving the student’s
accommodation, support and general welfare arrangements in accordance with the National
Code.
*This list is not exhaustive and applications for release will be considered on their merits.

Where an application for release is approved:
a. the student will be notified in writing and the release approved on the Provider
Registration and International Student Management System (PRISMS) without charge
within ten working days of a complete application having been received by DP Training.
b. the student will be advised of the process for cancelling their enrolment at DP Training.
c. the student will be directed to the International Students – Refund of Fees Procedure.
d. the student will be advised to contact the Department of Home Affairs to seek advice on
whether a new student visa is required; and
e. all documentation pertaining to the application for release will be placed on the
student’s file and retained for two years after the student ceases to be enrolled at DP
Training.

Where an application for release is refused the student will be informed in writing within ten working
days of a complete application having been received by DP Training:
a. of the reasons for the decision, including the factors taken into consideration reflecting
the student’s individual circumstances.
b. that they may freely transfer between registered providers after they have completed
six calendar months of their principal course,
c. that they may appeal the decision, within 20 working days, in accordance with
the students – Complaint and appeals process.
The reasons for refusal provided to the student will be sufficiently detailed to enable the student to
make an informed decision as to whether to appeal the decision.
DP Training will not finalise the student’s refusal status in PRISMS until the student has had the
opportunity to appeal or, if the student has submitted an appeal, and the appeal finds in favour of
DP Training.

International students on a student visa seeking to transfer to DP Training from another registered
provider prior to completing six months of their principal course must:
a. complete and submit an application for the relevant DP Training course.
b. obtain release from their principal registered provider and from any other provider from
which they have a CoE as part of a package of course unless clause 4.16 (below) applies.
c. provide evidence of release as part of the application process.
d. provide, if the student is under the age of 18 years of age, written confirmation from
their parent or legal guardian of support for the transfer.
e. provide, if the student is under the age of 18 years of age, evidence that they are being
cared for in Australia by a parent or legal guardian.
f. contact the Department of Home Affairs to seek advice on whether a new student visa
is required; and
g. receive and accept an official letter of offer from DP Training for the relevant DP Training
course.
If DP Training attempts to create a CoE for the student in PRISMS and finds that the student appears
to have a transfer restricted enrolment with another registered provider, then the student will be
advised that they must provide evidence of their eligibility to transfer to DP Training by either:
a. demonstrating that the source provider has ceased to be registered or the course in
which the student has enrolled has ceased to be registered.

b. demonstrating that the registered provider has had a sanction imposed on its
registration by the Education Services for Overseas Students (ESOS) agency that prevents
the student from continuing his or her principal course; or
c. demonstrating that a government sponsor of the student considers the change to be in
the student’s best interests and has provided written support for the change.
Once satisfied of the student’s eligibility to transfer, DP Training will:
a. finalise enrolment and issue a CoE in accordance with DP Training’s admissions policies
and procedures; and
b. ensure all documentation related to this matter, including any evidence of release, is
added to the student’s file.
If the student is under the age of 18 and is not cared for by a parent or legal guardian DP Training will
also:
a. negotiate the transfer date for welfare arrangements with the releasing provider to
ensure there is no gap; and
b. inform the student of their visa obligation to maintain their current welfare
arrangements until the transfer date or have alternative welfare arrangements approved
or return to their home country until the new approved welfare arrangements take
effect.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

This Privacy Policy outlines how we will use and manage personal information provided to or
collected by DP Training and Consultancy.
We are bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth) as amended
by the Privacy Amendment Act 2014.
We may, from time to time, review and update this Privacy Policy to take account of new laws and
technologies, changes to the business operations and practices and to make sure the policy remains
appropriate to the changing business environment.
The easiest way to follow this policy is to remember one simple rule: never give out confidential and
or private information about a participant, employee or client unless it’s required by or authorised
by Law. This means not even to family members – there is no way of knowing a person’s family
situation, and that person has the right to withhold private information from their family members.

This document sets out a framework for the protection of personal privacy and confidentiality
consistent with the RTOs obligations and commitment to protecting the privacy of all members of
the DP Training and Consultancy.

This applies to all staff including third parties and contractors, enrolled and potential students of DP
Training

As a participant, you may volunteer or be exposed to information which can be used to personally
identify you or another participant, including but not limited to a participant’s name, age,
occupation, marital status, health, sexual orientation, religious affiliation, or opinions (Private
Information). We make use of such Private Information only where needed to comply with the
Australian Quality Framework and the National VET Regulator Act and Standards.
DP Training ensures never to disclose or make use of the Private Information of another participant
other than to the extent required for your participation in the nationally recognised training.
The principles behind this policy are:
• All held data that identifies a participant is available to the DP employees with appropriate
authorisation on a restricted access basis.
• The amount of personal information held is strictly limited to that which is required for us to
conduct its business of enrolment, progress, and monitoring of participants in the relevant
training course.
• Participants have the right to access their personal information retained by us and to correct the
information where relevant.
• We will hold participant data in secure databases so as to protect the integrity of the personal
information.
• We respect the individual’s right to privacy and undertake caution to keep personal information
in confidence.

• The type of information we collect and retain, includes but is not limited to, personal information,
including sensitive information, about:
o Participants and their parents and/or guardians prior, during and after the participant’s
enrolment in a program, including but not limited to names, addresses, contact information.
• We will generally collect personal information held about an individual by way of forms filled out
by participants, face-to-face meetings, interviews, and telephone calls.
• In some circumstances we may be provided with personal information about an individual from
a third party, for example, a report provided by an education agent or a reference from someone.

• For personal information about participants, the primary purpose for collection is to enable the
DP Training is to provide educational and vocational placement services.

• We may disclose personal information (including sensitive information) held about an individual
only to those with a right to know.
For example:
o Government departments;
o People providing services to our business (including consultants);
o Anyone to whom the individual authorises us.
• Sometimes we may ask individuals to consent to some disclosures or uses of personal information
for certain purposes, either in writing or verbally. In other cases, consent may be implied.

• Where an employee receives a telephone query by a person claiming to be a participant,
concerning information held by us about a particular participant, the DP employee shall use
appropriate means to verify the identity of the person (for example, by confirming the participant
or employees date of birth).
• Where an employee receives a telephone query from an external organisation concerning
information held about a particular participant, the DP employee shall use appropriate means to
verify that the caller is employed by that external organisation and that either:
o The participant has authorised the release of the data to the organisation, or
o There is a requirement by law to provide the information requested.

• ‘Sensitive information’ means information relating to a person’s racial or ethnic origin, political
opinions, religion, trade unions or other professional or trade association membership, sexual
preferences or criminal record, that is also personal information; and health information about
an individual.
• Sensitive information will be used and disclosed only for the purpose for which it was provided
or a directly related secondary purpose, unless the individual agrees otherwise, or the use or
disclosure of the sensitive information is allowed by law.

• We are required to respect the confidentiality of participant’s personal information and the
privacy of individuals.
• We have in place steps to protect the personal information held from misuse, loss, unauthorised
access, modification or disclosure by use of various methods including locked storage of paper
records and pass-worded access rights to computerised records.

We undertake all reasonable measures to ensure that the personal information held is accurate,
complete and up to date. A participant may seek to update their personal information held by
contacting the DP Training student support, at any time. The National Privacy Principles require us
not to store personal information longer than necessary

• Under the Privacy Act 1998, individuals may seek access to any personal information that we hold
about them and to advice of any perceived inaccuracy. There are some exceptions to this right
set out in the Privacy Act 1998.
• For individuals to make a request to access any information we hold about them, they should
contact the DP Training, in writing.
• We may require individuals to verify their identity and specify what information they require. A
fee may be charged to cover the cost of verifying the individual’s application and locating,
retrieving, reviewing, and copying any material requested. If the information sought is extensive,
the individual will be advised of the likely cost in advance.

• Any confidential or sensitive paperwork is placed in locked bins and/or shredded prior to being
sent for recycling.
• Records are kept for as long as they have value, which varies. It is generally for 7 years but can
vary for certain conditions and legal considerations.
• Each State/Territory is covered by legislation and has regulations regarding record retention and
disposal. These may be accessed at www.comlaw.gov.au.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000